Implementation Specialist

FSI; Cranberry Township (Butler County); On-site; USD 65,000 - 80,000; Full time

Job summary

FSI is seeking an Implementation Specialist to drive successful ancillary application implementations for healthcare customers. You will translate designs into configured, tested, deployable solutions and own the quality and readiness across projects.

Remote role with travel required; collaborate with customers, project managers and internal teams to deliver on-time, high-quality go-lives in enterprise environments.

Qualifications

• Experience implementing enterprise applications in healthcare settings.
• Strong communication and stakeholder management.
• Ability to translate requirements into tested configurations.

Responsibilities

• Lead customer discovery sessions and document requirements.
• Serve as main contact during onboarding.
• Execute database/segments creation and data mapping.
• Configure core system and ancillary applications.
• Perform data cleansing, transformation, and QA testing.
• Support go-lives with cross-functional teams.
• Other duties as assigned.

Skills

Project management

Healthcare experience

Enterprise apps

Communication skills

Education

4-year degree or equivalent

Job description

The best CMMS for healthcare maintenance professionals.

Implementation Specialist

About us:

At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health, UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.

Your role:

The Implementation Specialist ensures the successful delivery of ancillary application implementations by working closely with customers, Implementation Project Managers, and internal teams. This role is execution-focused and centers on translating approved designs and requirements into accurately configured, tested, and deployable solutions. The Implementation Specialist owns the configuration quality and readiness within assigned projects and serves as a key contributor to on-time, high-quality customer go-lives.

Your responsibilities:

• Lead customer discovery sessions to gather, clarify, and document functional and technical requirements including segmentation structure.
• Serve as the main point of contact, conducting meetings and providing updates throughout the onboarding process.
• Execute creation of database/segments.
• Complete core system configuration and implement ancillary applications based on approved requirements, solution designs, and implementation standards.
• Responsible for data mapping, cleansing and transformation activities with customer data.
• Perform hands-on quality assurance testing after data migration, integrations, data moves or segmentation splits/combinations to ensure solutions meet defined requirements prior to go-live.
• Other job duties as assigned

What you’ll bring to the team:

• A passion for improving healthcare through technology
• 1 year of technical/implementation project management experience ideally focused on Enterprise applications, including experience managing the integration of software into complex environments.
• Healthcare Industry experience preferred
• CMMS administration experience preferred
• Advanced knowledge of Regulatory Agency Standards (NFPA, Joint Commission, etc.)
• Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
• Proven ability to keep multiple projects on track at the same time, with strong attention to detail
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction.
• 4-year degree or equivalent work experience
• Demonstrated ability to build strong, trusted relationships with colleagues
• Excellent communication, leadership, and problem-solving skills.

Work location:

Remote. Travel will be required.

Compensation:

FSI offers a competitive compensation package aligned with market data, internal role leveling, and individual experience. The starting salary is expected to fall within the range of $65,000 – $80,000.

Our values:

• Customer inspired.
• Solutions-first.
• One team.
• Impactful experts.

FSI is an Equal Opportunity Employer:

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.