Implementation Scientist

SOPHiA GENETICS; Colorado; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental & Vision (US)

401K match

Disability insurance

FSA commuter benefits

PTO 20–25 days + holidays

Employee Assistance Program

Job summary

SOPHiA GENETICS is seeking an Implementation Scientist for a field-based US role. You will lead customers through successful implementation of SOPHiA GENETICS solutions, from planning and sample selection to configuration, training, and adoption via MaxCare Program, coordinating with cross-functional teams.

Reporting to the Senior Manager, Implementation Services, you will work with customers and teams across implementation, field applications, technical, and commercial groups across time zones,

Qualifications

• Direct experience with NGS, library prep, bioinformatics.
• Strong project management and cross-functional coordination.
• Excellent communication and presentation skills.
• Commercial technical support or field applications experience is valuable.

Responsibilities

• Lead customers through implementation from planning to adoption.
• Draft SOW with customer and coordinate timelines.
• Provide onboarding and technical training for NGS workflows.
• Collaborate with regional/global teams to ensure consistent customer experience.
• Drive engagements primarily via remote/virtual interactions.

Skills

Next-Generation Sequencing

Bioinformatics

Project management

Communication skills

Cross-functional collaboration

Education

BSc/MSc/PhD in Genetics or Molecular Biology or Oncology

Job description

Do you bring customer-facing experience in genomics, molecular diagnostics, or bioinformatics and a track record of driving complex implementation projects? Can you translate laboratory, data, and clinical regulatory requirements into successful outcomes for customers?

If this sounds like you and you are driven by purpose, join SOPHiA GENETICS Professional Services as an Implementation Scientist and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field-based role supporting customers across the US. You will spend your time working from your home office, collaborating across time zones, or travelling for customer meetings. Travel is expected around 30%. We are particularly interested in candidates based in the Central or Western US timezones for this role.

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

As an Implementation Scientist, you will lead customers through the successful implementation of SOPHiA GENETICS solutions, from initial planning and sample selection through configuration, training, and adoption via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools.

Reporting to the Senior Manager, Implementation Services you will work closely with customers and colleagues across implementation, field applications, technical, and commercial teams.

The value add

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Translate wet-lab, bioinformatics, data, and clinical requirements into practical implementation decisions and effective customer solutions.
• Support selected technical setup activities, such as custom reporting and federated SSO authentication, while partnering with specialist technical teams on more complex needs.
• Build trusted relationships with sophisticated customer accounts and collaborate across regional and global teams to deliver a consistent customer experience.
• Drive customer engagement primarily through remote/virtual interactions and structured project management, rather than on-site or hands-on wet-lab work.

Requirements

Your Background

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required
• Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable
• The ideal candidate will possess strong project management skills, with a proven ability to coordinate effectively and communicate with a diverse group of internal and external stakeholders

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

US

Outstanding Medical, Dental & Vision with 90% Employer Contribution

Company matched 401K at 4%

Company-paid short & long-term disability insurance

FSA commuter benefits

20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays

Free EAP

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The Process

We use the power of AI to help our partners make decisions. If you’re utilizing AI in your search and application process, why not use some of these prompts, or read our AI guide.

‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’

‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’

‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time.

If you need additional support or accommodations for accessibility, please contact our TA team for assistance on [e-mail].

All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: As available

Location: US - Central States

Contract: Permanent