Implementation Project Manager II

NovuHealth; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Growth opportunities

401(k) with match

Life insurance

Disability coverage

Paid time off

Paid parental leave

Low-cost health insurance

Job summary

Innovu seeks a Project Manager II to own a high-volume portfolio of employer onboardings from kickoff to data go-live. You’ll coordinate with Operations, Distribution, and Client Experience to ensure onboarding follows processes and delivers accurate client data while meeting expectations.

The role emphasizes independent execution, excellent communication, and relationship management as you navigate vendor coordination, data delivery, and escalations across a growing Pittsburgh team.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of project management or client implementation experience.
• Proven ability to independently manage a high-volume portfolio of concurrent client projects.
• Experience in client-facing roles with multiple stakeholder levels.
• Strong written and verbal communication skills; ability to produce professional client-facing deliverables.
• Proficiency with Zoho, Jira, Smartsheet and MS Office; ability to manage escalations.

Responsibilities

• Independently manage a high-volume portfolio of active employer onboardings across partners and types.
• Translate business objectives into a defined project strategy with measurable goals.
• Lead onboarding execution: kickoff, vendor coordination, data delivery tracking, go-live, and hand-offs.

Skills

Project management

Stakeholder communication

Vendor coordination

Zoho

Jira

Smartsheet

Microsoft Office

Data delivery

Escalation management

Relationship building

Prioritization

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Zoho

Jira

Smartsheet

Microsoft Office

Job description

Innovu is a growing Pittsburgh, PA-based data analytics company providing comprehensive solutions that enable advisors and their employer clients to optimize their benefits strategy, human capital risk management, and health benefit design.

Overview

The Project Manager II is an independent execution role responsible for owning a full portfolio of employer client onboardings, from kickoff through data go-live, across a range of implementation types. Working closely with Innovu teams (spanning Operations, Distribution, and Client Experience), the Project Manager ensures every onboarding follows established processes and guidelines so that client data is onboarded accurately and client expectations are met.

The Project Manager (PM) is a strong individual contributor role and this individual will independently manage a high-volume portfolio of active employer onboardings, with capacity scaling based on account complexity and evolving internal tools and processes. This individual will also be the lead coordinator on several medium to large books of business and coordinate with other contributing PMs to give timely updates, appropriately manage oversight of the book of business, and proactively flag issues and support resolution. This individual will coordinate with external clients and their vendors as well as internal stakeholders — including direct line managers, Distribution, and Client Experience team members — to keep every onboarding on track and understand and resolve any data delivery issues. The PM II position requires excellent project management, communication, and relationship management skills.

Key Responsibilities:

Portfolio & Project Execution

• Independently manage a high-volume portfolio of active employer onboardings at any given time across assigned partners and implementation types
• Understand both business and partner objectives and translate them into a well-defined project strategy with measurable goals, in alignment with established Innovu processes
• Lead all aspects of onboarding execution: kickoff preparation and facilitation, vendor coordination, tracking of data delivery, go-live management, and hand-offs to the Client Experience team
• Continuously monitor project metrics and milestones to evaluate progress and the effectiveness of the delivery approach
• Track and maintain accurate, up-to-date project records using Innovu's project tools, including Zoho, Jira, and Smartsheet
• Communicate progress across projects and books of business to internal leaders to flag risks, convey trends, and enable clarity on portfolio health

Partner & Stakeholder Communication

• Build and maintain strong, proactive partner relationships throughout the onboarding lifecycle, keeping expectations aligned at every stage
• Lead stakeholder updates, kickoff calls, and internal hand-offs with full ownership of the communication cadence
• Respond to partner inquiries promptly and professionally, reinforcing confidence in Innovu's execution

Escalation Management & Cross-Functional Navigation

• Correctly identify when an issue requires escalation, document the situation clearly, and drive it through to resolution independently
• Navigate the organization effectively, engaging the right cross-functional partners to coordinate dependencies and resolve blockers

Team Contribution & Growth

• Contribute to team process discussions and bring forward ideas for process improvement
• Begin developing executive presentation skills in preparation for continued career growth toward Senior PM and Lead PM roles within Innovu's PM track

Qualifications:

Required

• Bachelor's degree or equivalent experience
• 3+ years of project management or client implementation experience
• Demonstrated ability to independently manage a high-volume portfolio of concurrent client projects (including medium to larger books of business, with capacity expected to scale as tools and processes evolve) and coordinate cross-project tasks and dependencies
• Experience managing projects and working in a client-facing role with direct interaction across multiple stakeholder levels
• Relationship builder, adept at developing and maintaining both internal and external working relationships
• Strong written and verbal communication skills; capable of producing polished, professional client-facing deliverables
• Proficiency with project management and workflow tools, including Zoho, Jira, and Smartsheet, along with Microsoft Office
• Proven ability to independently manage escalations, identify root causes, and support driving issues to resolution
• Comfort working alongside analysts assigned to your initiatives to support prioritization of tasks and escalations
• Demonstrates curiosity and an ability to learn quickly, especially new technology and processes
• Self-motivated, detail-oriented, and capable of managing competing priorities in a fast-paced environment, with a positive, team-based, collaborative mentality

Bonus Qualifications

• Prior experience in healthcare IT, benefits consulting, insurance, or the health industry
• Experience in a SaaS implementation, data analytics, or other fast-paced, growth-focused environment
• PMP or other project management certification

What We Offer

• Mission-driven culture where your contributions have real impact
• Flexible work arrangements
• Collaborative work environment
• Growth and advancement opportunities
• Low cost medical, dental, and vision insurance
• 401(k) plan with an employer match
• Company paid life insurance, short-term disability, and long-term disability coverage
• Paid time off
• Paid parental leave
• And more!

Compensation will be determined based on the candidate's qualifications and location at the time of offer.