Implementation Project Manager

WRS Health; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

WRS Health, a leader in providing EHR solutions, seeks a proactive Project Manager to oversee client onboarding and implementation. This remote role is essential in facilitating communications and ensuring project milestones are achieved, fostering long-term client success in healthcare settings. Ideal candidates are skilled communicators with project management expertise, ready to engage clients effectively.

Qualifications

• Proven experience in project management, client onboarding, or implementation roles.
• Exceptional verbal and written communication skills to engage clients.
• Strong organizational and time management skills.

Responsibilities

• Lead the onboarding and implementation journey for new clients.
• Conduct kickoff meetings and coordinate with the Clinical Manager.
• Monitor practice for 3 weeks post-live for successful transitions.

Skills

Project Management

Communication

Organizational Skills

Presentation Skills

Client Engagement

Education

Experience in Project Management

Experience in Healthcare or SaaS

Tools

CRM Systems

Job description

Company Overview

Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients. We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.

Job Purpose and Role

We are looking for a proactive and highly organized Project Manager to lead the onboarding and implementation journey for new clients. This role acts as the main point of contact between our internal teams and the client during the critical transition from sales to live operations. You will ensure all stakeholders are aligned, project milestones are met, and practices are set up for long-term success.

Job Duties and Responsibilities

• Receive client endorsement from the Implementation Manager and review the newly created practice site, setup, and Vtiger account
• Coordinate with the Clinical Manager to align on the clinical setup of the practice
• Send an introductory email to the practice, including a kickoff meeting invite
• Conduct a 10–15-minute alignment call to review goals, clarify expectations, and confirm kickoff attendees
• Facilitate the kickoff meeting, conduct a practice analysis, and verify submitted onboarding form information
• Identify the training primer schedule, define next steps, and align on practice expectations
• Send a detailed recap email after the kickoff, including setup session schedule, user logins, and fax number
• Lead 15-minute milestone and project check-in meetings to track progress, resolve issues, and keep the practice aligned
• Attend training sessions facilitated by the Trainer to stay informed on client progress
• Conduct a post-live Q&A session and monitor the practice for 3 weeks to ensure a successful transition
• Endorse the practice to the Account Manager and inform the Implementation Manager once onboarding is complete

Qualifications

• Proven experience in project management, client onboarding, or implementation roles
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with clients
• Strong presentation and facilitation skills, with experience leading client meetings and discussions
• Demonstrated ability to manage client expectations and communicate timelines, delays, and deliverables effectively
• Comfortable handling client concerns with professionalism, empathy, and proactive solutions
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Familiarity with CRM systems (e.g., Vtiger) is a plus
• Experience in healthcare, health-tech, or SaaS environments is a strong advantage

This is an Independent Contractor position.

Location: Remote - Full Time
Hours: Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations of the department.

WRS Health is an equal opportunity employer.