Implementation Project Manager

ZipRecruiter; Cranberry Township (Butler County); Remote; USD 80,000 - 90,000; Full time

Job summary

A leading company in healthcare maintenance technology is seeking an Implementation Project Manager to support customer training and software implementation. The ideal candidate will have extensive project management experience in healthcare, strong technical skills, and a passion for improving healthcare through technology. This remote position requires travel and offers a competitive salary based on experience.

Qualifications

• 3+ years of technical/implementation project management experience.
• 3+ years of Healthcare Industry experience.
• 3+ years of CMMS administration experience.

Responsibilities

• Lead customers through successful implementations and launches.
• Communicate directly with customers to resolve application issues.
• Manage implementation tasks such as data migration and product training.

Skills

Project Management

Customer Satisfaction

Technical Support

Education

4-year degree or equivalent work experience

Project management certification (e.g., PMP)

Job description

Job Description

The best CMMS for healthcare maintenance professionals.

Implementation Project Manager

About us:
At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health, UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.

Your role:

The candidate's primary focus will be supporting our customers and conducting both online and on-site customer training associated with the utilization of all CMS applications and tools. The candidate must be able to use good judgment when recommending support to our customers by using their advanced knowledge of Regulatory Agency requirements. This includes providing phone support on our software products as well as other services provided by FSI. This position will also be responsible for developing and maintaining training materials and documentation. Additional tasks include software testing, implementation, maintenance, and general support of the facilities management software applications. Candidates should be willing to expand their role in the company, participate in marketing activities, learn additional technologies, and understand all aspects of FSI’s service offerings.

Your responsibilities:

• Lead large and medium-sized customers through successful implementations and launches
• Motivate customers to complete implementation successfully by ensuring they are tracking against optimal timelines
• Set customers up for long-term success by driving the value of FSI solutions through implementation, helping them navigate and overcome roadblocks
• Communicate directly with customers via phone, e-mail, and remote diagnostics to identify, reproduce and resolve customer-reported application and technical issues for the CMS application, CMS Mobile, and other CMMS applications as needed.
• Project manage implementation tasks such as data migration, product training, and organizational roll-out strategies, coordinating internal resources as necessary
• Serve as a trusted adviser by advocating for client needs and product requests to FSI’s internal support, product, engineering, and sales teams
• Partner with internal teams to ensure a smooth transition for customers post-implementation
• Manage group initiatives directed at process and tools continuous improvement

What you’ll bring to the team:

• A passion for improving healthcare through technology
• 3+ years of technical/implementation project management experience ideally focused on Enterprise applications, including experience managing the integration of software into complex environments.
• 3+ years of Healthcare Industry experience, preferably including at least some time inside a Health System or Hospital
• 3+ years of CMMS administration experience
• Advanced knowledge of Regulatory Agency Standards (NFPA, Joint Commission, etc.)
• Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
• Proven ability to keep multiple projects on track at the same time, with strong attention to detail
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction.
• 4-year degree or equivalent work experience
• Demonstrated ability to build strong, trusted relationships with colleagues
• Project management certification (e.g., PMP) or equivalent to ensure effective management of projects and alignment with industry best practices

Work location:

Remote. Travel will be required.

Compensation:

The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The starting salary is expected to fall within the range of $80,000-$90,000.

Our values:

• Customer inspired.
• Solutions-first.
• One team.
• Impactful experts.

We look forward to hearing from you!
Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.

FSI is an Equal Opportunity Employer:
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, gender, age, religion, sexual orientation, gender identity, disability, or any other characteristic protected by applicable law. We believe that diversity and inclusion are key to our success as a company.

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