Implementation Project Manager

Daniels Health; Chicago (IL); Hybrid; USD 75,129 - 90,123; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plans with company match

Paid vacation and sick time

Wellness resources

Professional development opportunities

Job summary

A healthcare management company is seeking an Implementation Project Manager to oversee the implementation of new customer projects. This role requires strong organizational and project management skills, as well as the ability to communicate effectively with multiple teams. The ideal candidate will manage project timelines and ensure successful implementations. The position can be performed remotely but is expected to keep Central or Eastern business hours.

Responsibilities

• Manage all aspects of implementations at new customer locations.
• Lead internal implementation calls for assigned projects.
• Follow up with internal stakeholders to ensure deadlines and deliveries are met.
• Work with customers to resolve any issues and ensure timely implementation.
• Monitor progress of assigned implementation projects.
• Work with Installation Director to schedule upcoming installations.
• Manage all internal communication for assigned implementation projects.
• Provide clear and concise communication to all key stakeholders.
• Delegate tasks to Implementation Coordinators as needed.
• Identify areas of improvement in the implementation process.

Skills

Strong organizational and project management skills

Excellent communication and interpersonal skills

Attention to detail and ability to prioritize tasks

High level of personal ownership

Ability to work well under pressure

Ability to work independently

Ability to adapt to changing situations

Advanced Microsoft Excel skills

Job description

Daniels Health provided pay range: $75,129.00/yr - $90,123.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role Overview

The Implementation Project Manager is responsible for managing new customer implementations assigned to them. They act as the quarterback of the implementation process and work with leaders and individual contributors from various teams to ensure all action items are completed and all deadlines/deliverables are met. The Implementation Project Manager will schedule and lead all internal implementation meetings, drive clear communication throughout the process, and work closely with external key stakeholders and internal teams such as Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, Clinical Education, and any other teams involved.

Responsibilities

• Manage all aspects of implementations at new customer locations
• Lead internal implementation calls for assigned projects
• Follow up with internal stakeholders to ensure deadlines and deliveries are met
• Work with customers and internal stakeholders to resolve any issues and ensure timely implementation
• Monitor progress of assigned implementation projects and identify potential delays or issues
• Work with Installation Director to schedule upcoming installations and resources needed
• Work closely with Supply Chain team to ensure products are ordered and delivered on time
• Manage all internal communication for assigned implementation projects
• Provide clear and concise communication and updates to all key internal stakeholders
• Delegate tasks to Implementation Coordinators as needed
• Identify areas of improvement and recommend enhancements to the implementation process
• Perform other duties as assigned

Candidate Profile

Skills & Qualifications

• Strong organizational and project management skills
• Excellent communication and interpersonal skills
• Attention to detail and ability to prioritize tasks
• High level of personal ownership and ability to lead and influence non-direct reports
• Ability to work well under pressure and meet deadlines
• Ability to work independently and make decisions with limited data
• Ability to adapt to changing situations as new information and updates become available
• Advanced Microsoft Excel skills
• Position can be performed remotely, but is expected to keep Central or Eastern business hours

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

“The pay range for this position is $75,000 to $90,123 base salary. Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor.”

At Daniels Health, we are committed to supporting our employees’ well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.