Implementation Project Manager

Get Well; Bethesda (MD); Remote; USD 85,000 - 105,000; Full time

Job summary

A leading company in digital patient engagement is looking for an Implementation Project Manager. This role involves managing software implementations and client relationships to ensure project success, requiring strong communication and project management skills. This remote position may involve some travel and offers a competitive salary.

Benefits

Generous paid time off

401(k) savings opportunities

Full array of health benefits

Fitness reimbursement

Employee assistance programs

Qualifications

• 3+ years of enterprise SaaS project management experience.
• 2+ years of client-facing experience.

Responsibilities

• Manage software implementation projects throughout the project life cycle.
• Drive the client onboarding process and ensure seamless hand-offs.
• Track project performance with respect to timeline, scope, and budget.

Skills

Project Management

Client Relations

Communication

Presentation Skills

Job description

Join to apply for the Implementation Project Manager role at Get Well

Join to apply for the Implementation Project Manager role at Get Well

Get AI-powered advice on this job and more exclusive features.

Title: Project Manager, Implementation and Project Management

Reporting to: Sr. Director, Implementation and Project Management

Location/Travel: This is a remote / work-from-homeposition withtravel potentialup to 15%.

Opportunity:

Get Wellis looking for a strategic, action-oriented, and results-driven Project Manager for the Get Well suite of software solutions. As a member of the project management team (which is a part of our larger Technical Operations and Professional Services organization), you will be responsible for driving the implementation of Get Well solutions at healthcare delivery systems and clinics.You will serve as a cross-functional leader and will manage internal and client teams, while driving the resolution of common issues that surface during software implementation,upgrade, and enhancement processes that impact timeline, budget, and scope.A key success factor will be your ability to build and maintain strong internal working relationships across multiple teams outside of Professional Services, including Sales, Client Services, and Product Management.

• Application Deadline for internal Get Well applicants is Thursday, June 12th
  
  

Responsibilities:

• Achieve go-live target dates for every project
• Manage software implementation projects throughout the project life cycle, delivering against a contractual SOW
• Drive client onboarding process and work with Sales and Client Services to ensure hand-offs are seamless to the client
• Align expectations with internal and external stakeholders and team members to ensure a shared vision of ‘Go-Live’
• Deliver a client-kickoff meeting that instills confidence in what was purchased and our ability to deliver rapid value
• Create and maintain robust project milestone-based project plans
• Adhere to the internal implementation of best practices, methodologies, tools, and guidelines
• Schedule project-resources appropriately while maintaining strong internal and external communication to the client at an appropriate cadence
• Track project performance with respect to timeline, scope, and budget
• Drive client adherence to agreed-upon timelines, scope, and actions while building a strong client relationship
• Develop and maintain a deep understanding of the dynamic Get Well solutions including functionality, constraints, best practices, and product roadmaps
  
  

Requirements:

• Ability to travel up to 15% (most work is performed remotely but some client travel may be required)
• 3+ years of enterprise SaaS and/or on-premise software project management experience
• 2+ years of client facing experience
• Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues
• Great verbal and written communication skills
• Demonstrated track record of delivering exceptional client service
• Outstanding presentation and delivery skills, with an ability to inform, influence, and impact all levels of management
• Understands the client journey and guides the customer along the path to greater product adoption, client/patient satisfaction and outcomes, client workflow integration, and ultimately the continued success of Get Well to service the client’s need
• Clear ability to multitask and handlecomplex matters with no supervision and with excellent follow up
• Ability to Identify and match the skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verify that team members know and understand their assignments
• Communicate project goals to those outside the project and engage management or leadership in other units as needed to ensure customer success
• Demonstrated bias for action and decisiveness; comfortable with some level of ambiguity
• Ability to quickly grasp and distinctly explain technological concepts to non-technological people
  
  

About Get Well:

Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedInand Twitter.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $85,000 - $105,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Powered by JazzHR

rK5BCnTRXg

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Internet Publishing

Referrals increase your chances of interviewing at Get Well by 2x

Sign in to set job alerts for “Implementation Project Manager” roles.

Washington, DC $110,000.00-$125,000.00 2 hours ago

Maryland, United States $110,000.00-$125,000.00 2 hours ago

Washington, DC $163,558.00-$194,800.00 3 months ago

Principal Workfront Implementation Consultant

Maryland, United States $162,200.00-$309,900.00 3 days ago

Associate Customer Success Manager (DC, MD, VA)

Washington, DC $75,000.00-$85,000.00 4 hours ago

Accounting Solutions Manager - Customer Success

Senior Manager, Customer Success Digital Transformation

Washington, DC $138,200.00-$223,630.00 5 days ago

Senior Customer Success Manager - Strategic Team

Washington, DC $82,000.00-$124,000.00 2 weeks ago

Senior Customer Success Manager - Strategic Team

Maryland, United States $82,000.00-$124,000.00 2 weeks ago

Customer Success Manager, Global and Large Law

Senior Customer Success Manager - Public Sector

Manager, Customer Success (Mid-Market, GovCon)

Dulles Town Center, VA $113,800.00-$133,910.00 1 month ago

Senior Customer Success Manager - Public Sector

Washington DC-Baltimore Area $150,000.00-$180,000.00 1 week ago

Project Manager Scrum Master - Salesforce Project

Project Manager (Workfront Implementation)

Reston, VA $63,600.00-$146,103.00 3 days ago

Reston, VA $107,936.00-$183,491.00 1 week ago

Maryland, United States $80,000.00-$90,000.00 1 day ago

Chantilly, VA $95,800.00-$158,800.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.