Implementation PM – Asset & Ticket Mgmt (Hybrid)

National-Information-Solutions-Cooperative-; Minot (ND); Hybrid; USD 70,000 - 90,000; Full time

Job summary

National-Information-Solutions-Cooperative- is seeking a qualified professional to join our Operations – Asset & Ticket Management team. The role involves implementing plant records and trouble ticketing applications within iVUE, coordinating with members/customers as a project manager, and configuring interfaces and options to ensure smooth adoption of our software.

The position supports hybrid work from Cedar Rapids, IA after an initial training period, with at least three days in the office

Qualifications

• 5+ years Telecom/Broadband experience.
• Strong knowledge of Excel and other MS Office products.
• Strong customer orientation.
• Excellent research and problem-solving skills with a strong attention to detail.
• Excellent verbal and written interpersonal and communication skills.
• Ability to organize and prioritize.
• Ability to work independently, as well as in a team environment.
• Ability to interact in a positive manner with internal and external contacts.
• Familiarity with Application Programming Interfaces (API).
• Commitment to NISC’s Statement of Shared Values.
• Working or educational knowledge of a Broadband and/or Telecom networks.

Responsibilities

• Provides superior customer support to internal and external customers in all encounters.
• Conduct implementation analysis
• Identify gaps in features and functionality in software and oversee resolution
• Follows all established software implementation methodologies and procedures
• Performs quality testing as it relates to system integration dependent on the tasks assigned
• Prepare and complete implementation documents
• Utilizes all implementation best practices and artifacts for all implementation projects.
• Assists customers in all aspects of implementation including troubleshooting, training, and on-going support.

Skills

Telecom/Broadband experience

Excel

Customer orientation

API familiarity

Education

High School diploma or equivalency

Associate or Bachelor’s Degree in a technical field

Tools

MS Office Suite

Job description

National-Information-Solutions-Cooperative- is seeking a qualified professional to join our Operations – Asset & Ticket Management team. The role involves implementing plant records and trouble ticketing applications within iVUE, coordinating with members/customers as a project manager, and configuring interfaces and options to ensure smooth adoption of our software.

The position supports hybrid work from Cedar Rapids, IA after an initial training period, with at least three days in the office