Implementation Project Manager - Asset & Ticket Management

NISC; Cedar Rapids (IA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

NISC is seeking a Project Manager within the Operations – Asset & Ticket Management team to implement plant records and ticketing applications in iVUE. You will coordinate projects, manage timelines, and translate member requirements into configured interfaces and options.

Responsibilities include analyzing member systems, ensuring proper data conversion to NISC software, and guiding customers through implementation, training, and ongoing support with a focus on quality and timely delivery.

Qualifications

• 5+ years Telecom/Broadband experience.
• Strong knowledge of Excel and MS Office products.
• Excellent research and problem-solving skills with attention to detail.
• Excellent verbal and written interpersonal and communication skills.
• Ability to organize, prioritize, and work independently or in a team.

Responsibilities

• Provides superior customer support to internal and external customers.
• Conduct implementation analysis and identify gaps in features.
• Oversee resolution of software functionality gaps.
• Follows established software implementation methodologies.
• Performs quality testing related to system integration.
• Prepare and complete implementation documents.
• Assist customers with troubleshooting, training, and ongoing support.

Skills

Telecom/Broadband experience

Excel

Customer orientation

Research & problem-solving

Interpersonal communication

Prioritization & organisation

Independent work

Team collaboration

APIs familiarity

Education

High School diploma or equivalency

Associate or Bachelor’s degree in CS/MIS/IS/Business or technical field

Tools

API

MS Office

iVUE

Job description

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Summary

NISC is looking to fill a position working with our Operations – Asset & Ticket Management products. You will be responsible for:

• Implementing the plant records and trouble ticketing applications within iVUE. Also responsible for implementing the Operations – Asset & Ticket Management applications such as our mobile solutions, scheduling tools, and open API's.

This position will work with the Member/customer to effectively implement the applications. This includes working as a project manager to manage project timelines, communicating with internal and external individuals of project expectations, and configuring the application via creating or modifying the necessary interface code and applications options. It also includes analyzing the data from the member/customer's current system to ensure that it is properly converted into the NISC software.

Work Schedule

• Hybrid (after an initial training period) from one of the office locations listed below:
• Cedar Rapids, IA
• Mandan, ND
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Essential Functions

• Provides superior customer support to internal and external customers in all encounters.
• Conduct implementation analysis
• Identify gaps in features and functionality in software and oversee resolution
• Follows all established software implementation methodologies and procedures
• Performs quality testing as it relates to system integration dependent on the tasks assigned
• Prepare and complete implementation documents
• Utilizes all implementation best practices and artifacts for all implementation projects.
• Assists customers in all aspects of implementation including troubleshooting, training, and on-going support.

Desired Job Experience

• 5+ years Telecom/Broadband experience
• Strong knowledge of Excel and other MS Office products
• Strong customer orientation
• Excellent research and problem-solving skills with a strong attention to detail.
• Excellent verbal and written interpersonal and communication skills.
• Ability to organize and prioritize.
• Ability to work independently, as well as in a team environment
• Ability to interact in a positive manner with internal and external contacts
• Familiarity with Application Programming Interfaces (API)
• Commitment to NISC's Statement of Shared Values.
• Working or educational knowledge of a Broadband and/or Telecom networks.

Desired Education

• High School diploma or equivalency required
• Associate or Bachelor's Degree in a Computer Science, MIS, IS, Business Administration, or technical degree preferred.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.