Implementation Manager

Aidoc; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Stock options for full-time employees

Flexible time off

401(k) plan with company match

Job summary

Aidoc is seeking an Implementation Manager to drive customer onboarding and technical engagements on the Aidoc platform. You will coordinate with R&D, Product, and Customer Success to deliver complex healthcare IT solutions.

You will work with US/EU customers, lead architecture discussions, ensure timely delivery, and optimize integrations with clinical systems. Travel 1–3 days per month is possible.

Qualifications

• Bachelor's degree in engineering or related technical field.
• At least 4 years of customer-facing or technical-operations experience with US/EU markets.
• Healthcare IT experience, radiology IT (PACS/RIS/dictations) and EMR familiarity is a plus.
• Strong data-driven decision making and project ownership skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Own onboarding projects for new customers and manage delivery timelines.
• Lead architecture discussions with customer IT teams and manage integration work.
• Build and maintain strong relationships with customer's technical teams.
• Analyze data to optimize the solution's setup and performance.
• Collaborate with Product, Customer Success, and Sales to extend offerings.

Education

Bachelor’s Degree in Engineering

Tools

PACS

RIS

EMR

Job description

About Aidoc

Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.

About Aidoc

Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.

Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.

Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.

About This Role

Implementation Managers are the main customer-facing technical position of Aidoc, and are the front line of the Delivery department.

Implementation Managers are the project managers of onboardings of new customers, and are leading any technical work with aidoc's customers, including integrations with third-party applications, additions of features and solutions, etc.

Responsibilities

Overall ownership of product delivery projects: Lead and manage the projects of onboarding new customers on the Aidoc platform, expanding and upgrading existing customers. This includes planning and execution of Aidoc's solutions' delivery projects.

• Function as the key technical stakeholder in the implementation processes, leading architecture discussions with the customers' IT team, including system, networking, medical imaging and interfaces. Leads setup, troubleshooting, acceptance testing and go-lives.
• Build a strong relationship with our customers' technical teams - as the "first exposure" of Aidoc's R&D to the customer.
• Making data-driven conclusions and acting upon them to optimize the solution's technical setup and performance.
• Generate creative product and feature offerings by integrating a vast knowledge of Aidoc's solution features and capabilities with a profound understanding of each customer.
• Work with the Product team on requirements definition and design.
• Work closely with the Customer Success and Sales departments.

Requirements

• Bachelor’s Degree in Engineering or equivalent certifications in a related technical discipline.
• At least 4 years of customer-facing or technical-operations related experience, working directly with customers in the US / EU markets.
• Demonstrated experience in Healthcare IT, including working with customers to optimize systems for their needs based on an understanding of their system' architecture. Experience in Radiology IT (PACS, RIS, and dictations systems) as well as EMR is an advantage.
• Proven ability to work with data and make data-driven decisions.
• Structured thinking and capability to drive a technical project to completion (both initial and ongoing engagement).
• Excellent communication skills, both written and verbal.
• Ability to travel 1-3 days per month as needed.

Working at Aidoc

We’re a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What We Offer

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
• A 401(k) plan with company match, life insurance, plus long- and short-term disability
• The opportunity to directly improve medical care and impact patient outcomes

Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.