Implementation Manager

Elsevier; Lily Dale (NY); On-site; USD 65,000 - 109,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Wellbeing program

Parental leave

Paid time off

Job summary

Elsevier in the United States is seeking an Implementation Manager to guide post-sale software deployments for higher education products like Interfolio and Pure. You’ll lead onboarding, configuration, data integration, and adoption while coordinating with Product, Engineering, Sales, and Customer Success to deliver on-time implementations.

You’ll work with customers to plan timelines, manage milestones, and provide training, with travel as needed.

Qualifications

• Bachelor’s degree or equivalent experience with 1–2 years in implementation or related field.
• CAPM certification or ongoing toward it.
• Foundational understanding of SaaS implementation methodologies.
• Basic knowledge of data integration concepts (APIs, XML, ETL).
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities and deadlines.
• Customer-focused with problem-solving mindset.
• Proficient with MS Office.
• Familiarity with PM tools (Monday.com, Jira, Confluence, Salesforce).

Responsibilities

• Supporting and managing customer implementation projects from post-sale through go-live
• Developing and executing project plans, including timelines, milestones, and deliverables
• Coordinating internal and external stakeholders to ensure alignment and progress
• Serving as primary point of contact for customers during implementation
• Conducting regular status meetings and providing project updates
• Advising customers on product configuration and best practices
• Supporting data migration and integration activities (e.g., data validation, formatting, basic ETL coordination)
• Performing basic troubleshooting and escalating issues as needed
• Delivering customer training sessions (virtual and/or onsite)
• Collaborating cross-functionally with Product, Engineering, Sales, and Customer Success teams
• Maintaining implementation documentation and contributing to process improvements
• Supporting multiple concurrent implementation projects
• Travel for onsite visits as needed

Skills

SaaS implementations

PM tools familiarity

Customer success basics

Data integration basics

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

Monday.com

Salesforce

Job description

Implementation Manager

We are looking for an Implementation specialist to join our global implementation team. This individual would be responsible for supporting and delivering customer implementations, post-sales, for Elsevier’s higher education products, including Interfolio and Pure. This role works directly with higher education and research institutions to deliver successful software implementations that streamline academic workflows, research management, and data-driven decision-making. You will act as a trusted partner to customers—guiding them through onboarding, configuration, data integration, and adoption—while collaborating cross-functionally with internal teams. This is an entry-level role designed for individuals developing expertise in project delivery, client engagement, and technical implementation.

Responsibilities

• Supporting and managing customer implementation projects from post-sale through go-live
• Developing and executing project plans, including timelines, milestones, and deliverables
• Coordinating internal and external stakeholders to ensure alignment and progress
• Serving as primary point of contact for customers during implementation
• Conducting regular status meetings and provides project updates
• Advising customers on product configuration and best practices
• Supporting data migration and integration activities (e.g., data validation, formatting, basic ETL coordination)
• Performing basic troubleshooting and escalates issues as needed
• Delivering customer training sessions (virtual and/or onsite)
• Collaborating cross-functionally with Product, Engineering, Sales, and Customer Success teams
• Maintaining implementation documentation and contributes to process improvements
• Supporting multiple concurrent implementation projects

Requirements

• Have a bachelor’s degree or equivalent experience required-1–2 years of relevant experience in implementation, project coordination, customer success, or related field.
• Carry a CAPM Certification or working towards it.
• Display foundational understanding of SaaS implementation methodologies.
• Have basic/high-level knowledge of data integration concepts (e.g., APIs, XML, ETL processes).
• Have exceptional organizational and time management skills.
• Display effective written and verbal communication skills.
• Able to manage multiple priorities and deadlines.
• Display a customer-focused mindset with problem-solving capability.
• Are proficient with standard business tools (e.g. Microsoft Office).
• Have familiarity with project management tools (e.g., Monday.com, Jira, Confluence, Sales Force or similar) valued.
• Are accountable for their work output and has detailed follow-through skills
• Able to work on moderately complex implementation projects with guidance.
• Able to impacts customer onboarding experience and early product adoption.
• Able to handle multiple projects simultaneously with defined scope.
• Able to travel-limited travel may be required (e.g., customer onsite visits).

Work in a Way That Works for You

We promote a healthy work-life balance and offer flexible working options.

Working for You

Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.

We offer a comprehensive benefits package, including:

• Health benefits: medical, dental, and vision coverage
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan
• Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
• Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
• Family benefits: parental leave, adoption, and surrogacy support
• Savings accounts: HSA, FSA, dependent care, and commuter benefits
• Paid time off, plus volunteer and Employee Resource Group participation days

About the Business

As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.

U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.