Implementation Manager

Movable Ink; Portland (OR); On-site; USD 66,000 - 104,000; Full time

Benefits offered by this job

Medical benefits

Competitive compensation

Job summary

Movable Ink is seeking an Implementation Manager to drive launches for top brands, owning projects from kickoff to completion across the Studio and Da Vinci platforms. You’ll manage timelines, risk and stakeholder expectations in a fast-paced environment.

You will translate client goals into actionable plans, coordinate with solutions engineers and product owners, configure campaigns, QA thoroughly before go-live, build trust with clients, and partner with sales to expand accounts.

Qualifications

• 2+ years in account, project, or implementation management.
• Experience with enterprise mobile or email service providers.
• Strong understanding of mobile and email marketing space.
• Excellent communication and ability to synthesize complex topics.
• Knowledge of HTML, JavaScript, and APIs.

Responsibilities

• Day-to-day project manager for launching new clients; coordinate with internal and client teams.
• Understand client goals and implement use cases to drive value from Movable Ink products.
• Build rapport with clients and establish trust early in engagements.
• Conduct platform training and advocate best practices for implementations.
• Lead technical solutions with engineers, architects and product owners.
• Drive client success by achieving goals/KPIs and coordinating campaigns.

Skills

Account management

Project management

Implementation management

Client relationship management

Communication

Technical fluency

Tools

Salesforce Marketing Cloud

Oracle Responsys

Adobe Campaign

Braze

Cordial

Iterable

Cheetah Digital

Zeta

Job description

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

As an Implementation Manager you will work with some of the world's best known brands, enabling them to deliver a highly personalized email and mobile program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you'll navigate issues as they arise and ensure they meet a resolution.

Responsibilities

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines
• Possess an understanding of client's business, program goals and objectives; implement varied use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with sales and architects throughout the Implementation period to retain clients and upsell their accounts

Qualifications

• 2+ years of account, project, or implementation management experience required
• Direct experience working with enterprise mobile or email service providers (Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Strong understanding of the mobile & email marketing space and strategies
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Understanding of the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

The base pay range for this position is $66K - $87K/year and $80K - $104K OTE , which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you're excited about the role but don't meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.