Implementation Manager

Movable Ink; Phoenix (AZ); On-site; USD 66,000 - 104,000; Full time

Job summary

Movable Ink is seeking an Implementation Manager to lead new client launches on Studio and Da Vinci platforms, working with top brands to deliver personalized email and mobile campaigns. You will own projects, partner with clients and internal teams, and drive implementations from plan to completion.

Responsibilities include managing client goals, conducting platform training, solving technical challenges, and collaborating across sales, engineering, and product teams to achieve KPIs.

Qualifications

• 2+ years of account, project, or implementation management experience.
• Direct experience with enterprise mobile or email providers.
• Strong understanding of mobile and email marketing space.
• Ability to multitask, prioritize and manage time.
• Strong communication and ability to explain complex topics to different audiences.
• Understanding of the technologies that underpin the modern web (HTML, JavaScript, APIs).
• Strong troubleshooting and problem-solving skills.
• Attention to detail and commitment to quality.
• Strong technical affinity and ability to learn new technologies quickly.

Responsibilities

• Day to day point person and Project Manager for launching new clients, communicating and collaborating with teams to meet deadlines.
• Understand client business goals and implement use cases to drive measurable value.
• Build strong relationships with new clients and establish trust.
• Provide platform training and advocate best practices for implementation.
• Lead and collaborate on technical solutions with engineers, architects, and product owners.
• Generate excitement about success and ensure goals/KPIs are met.
• Configure and QA campaigns ahead of launches.
• Collaborate with sales and architects during implementation to retain clients and upsell.

Skills

Account Mgmt

Project Mgmt

Implementation Mgmt

Marketing tech

Html/JS/APIs

Job description

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

As an Implementation Manager you will work with some of the world's best known brands, enabling them to deliver a highly personalized email and mobile program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you'll navigate issues as they arise and ensure they meet a resolution.

Responsibilities

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines
• Possess an understanding of client's business, program goals and objectives; implement varied use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with sales and architects throughout the Implementation period to retain clients and upsell their accounts

Qualifications

• 2+ years of account, project, or implementation management experience required
• Direct experience working with enterprise mobile or email service providers (Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Strong understanding of the mobile & email marketing space and strategies
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Understanding of the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

The base pay range for this position is $66K - $87K/year and $80K - $104K OTE , which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you're excited about the role but don't meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.