Implementation Manager

Chimes District of Columbia.; Baltimore (MD); Remote; USD 101,000 - 123,000; Full time

Benefits offered by this job

Health plan

Life Insurance AD&D

Long-Term Disability

403(b) retirement plan

Paid holidays

Tickets at Work

Referral bonuses

Growth opportunities

Job summary

Chimes is seeking an Implementation Manager to lead enterprise implementations from contract initiation through planning, integration, production cutover, stabilization, and transition.

The role is remote within the USA with eligibility to work in the US. You’ll coordinate cross-functional teams, manage budgets and risks, and act as the primary contact for customers and internal stakeholders, ensuring on-time, on-budget delivery across tiers and geographies.

Qualifications

• Bachelor's degree may be in related field.
• Certifications in project, program, agile or service-management preferred.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Oversee end-to-end delivery of enterprise implementations from contract initiation to go-live and transition.
• Manage budgets, burn rates, and resource plans; forecast needs 3–6 months ahead and handle change control.
• Coordinate cross-functional delivery teams, vendors, and integration partners; ensure smooth handoffs between teams.
• Serve as primary point of contact for customers and internal stakeholders; manage escalations and maintain alignment on objectives and timelines.
• Identify, assess, and mitigate risks; track schedule adherence, budget variance, and customer satisfaction; deliver executive status reports.
• Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments.

Skills

Project management

Agile methodologies

Stakeholder management

Budgeting & forecasting

Education

Bachelor's degree in Business Administration / IT / PM / Engineering

Job description

Chimes | Implementation Manager | Remote Position

We're looking for an Implementation Manager to lead enterprise implementations from contract initiation through planning, intergration, production cutover, stabilization, and transition, supporting Chimes.

Location

This role is remote within the USA. You must be legally authorized to work in the US. Chimes does not provide visa sponsorship. Individuals participating in the AbilityOne Program are encouraged to apply. AbilityOne participation is not required. Chimes will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What you’ll do

• Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition, maintaining program plans, schedules, risk registers, and milestone tracking.
• Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control, including impact analysis, stakeholder approval, and contract-amendment coordination.
• Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
• Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
• Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive‑level status reports, dashboards, and risk summaries.
• Coordinate integration testing, technical design reviews, and production‑cutover planning; lead go‑live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.

What you bring

• Bachelor's degree in Business Administration, Information Technology, Project Management, Engineering, or a related field preferred.
• A recognized project, program, agile, or service‑management certification preferred.
• Equivalent combinations of related education, training, and experience may be considered.

Degrees and certifications in computer science, data science, or related fields are preferred, but equivalent education and experience are welcome.

Compensation

This is a remote position open to candidates in the United States. Base salary is determined by the candidate's work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier:

• Tier 1 (Los Angeles, CA): $88.43 - $108.09 per hour
• Tier 2 (Washington, DC and Northern Virginia): $84.46 - 103.22 per hour
• Tier 3 (New Castle, DE and Dallas, TX): $75.06 - $91.92 per hour
• Tier 4 (Orlando, FL): $74.08 - $90.54 per hour
• Tier 5 (Baltimore, MD): $72.92 - $89.12 per hour

If you're unsure which tier applies to your location, your recruiter can confirm during the hiring process.

Why You'll Love Working Here

• Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
• Employer-paid Life Insurance AD&D
• Employer-provided Long-Term Disability coverage for financial protection
• 403(b) retirement plan with employer match
• 10 paid holidays generous PTO
• Tickets at Work
• Employee referral bonuses and recognition programs
• Clear pathways for growth and advancement