Implementation Lead

Kernel; United States; On-site; USD 81,000 - 134,000; Full time

Benefits offered by this job

Salary + equity

Holiday: 24 days

Dinner allowance

Work-from-anywhere (2 weeks)

Pension plan

London office

Team events

Founders collaboration

Job summary

Kernel is seeking an Implementation Lead in London to bridge customer needs and technical execution in enterprise deals. You’ll translate complex requirements into practical, high-impact solutions and ensure every proof of concept is accurate, scalable, and positioned for success.

Working with Account Executives, Product and Engineering, you’ll lead the full implementation cycle from kick-off to go-live, architect and deploy bespoke AI agents, and act as a trusted advisor for a portfolio of

Qualifications

• 3–7 years in a client-facing analytical or technical role such as Solutions Engineering, Implementations, Technical Account Management or Consulting.
• Technical fluency (APIs, Javascript) and understanding of data systems.
• Product sensibility: question why before when; push back on scope that doesn't serve the customer.
• Advanced analytical and problem-solving skills with strong attention to detail.
• Comfort navigating ambiguity and solving technical challenges creatively.
• Experience in fast-paced startup environments.
• Ability to manage multiple clients and projects simultaneously.
• Strong communication skills and ability to build trusted customer relationships.
• Flexibility to occasionally work later hours to support US-based customers.
• Nice to have: experience with AI products or RevOps workflows and CRM tooling.

Responsibilities

• Partner with Account Executives in late-stage cycles as the technical expert.
• Run and deliver high quality POCs in a timely manner.
• Lead and own the full implementation cycle from kick-off to go-live.
• Architect, build, and deploy bespoke AI agents using Kernel’s tooling.
• Act as a trusted advisor for your portfolio of multiple clients.
• Provide feedback to the Product team to drive continuous improvement and iteration.

Skills

APIs

Javascript

Data systems

Client-facing

Analytical skills

Startup experience

Communication

Ambiguity tolerance

Portfolio management

Tools

APIs

Javascript

Job description

About Kernel

Enterprise AI only works when the underlying data is accurate - but most CRMs are filled with duplicates, broken hierarchies, and outdated information that undermine forecasting, territory planning, and AI deployments.

We've raised a $14M Series A from top VCs and operators at Plaid, OpenAI, Slack and others to solve this with Agentic Company Data - the AI-native alternative to Dun & Bradstreet.

RevOps teams at Gong, Legora, Mistral, Canva and Zip use Kernel to eliminate duplicates, fix hierarchies, and deliver the accuracy they need to operate with confidence. What a RevOps expert can do manually for a single record, Kernel can do safely at scale for an entire CRM. Our platform gives teams confidence in the data foundation that powers enterprise decision-making and AI.

Your Role

As an Implementation Lead, you're the bridge between customer needs and technical execution in enterprise deals. You translate complex requirements into practical, high-impact solutions, ensuring every proof of concept is accurate, scalable and positioned for success.

Working closely with Account Executives, Product and Engineering, you'll navigate technical questions, troubleshoot complex challenges and shape solutions that drive value for our clients. With new features shipping constantly at Kernel, you'll stay ahead of client requirements and the latest market innovation.

What You’ll Be Doing:

• Partnering with Account Executives in late-stage cycles as the technical expert

• Running and delivering high quality POCs in a timely manner

• Leading and owning the full implementation cycle from kick-off to go-live

• Architecting, building, and deploying bespoke AI agents using Kernel’s tooling

• Acting as a trusted advisor for your portfolio comprised of multiple clients

• Provide feedback to the Product team to ensure constant improvement and iteration

What You Bring:

• 3–7 years of experience in a client-facing analytical or technical role, such as Solutions Engineering, Implementations, Technical Account Management or Consulting

• Technical fluency (APIs, Javascript etc) and understanding of data systems

• A product sensibility to how you work - you ask why before you ask when, and you push back on scope that doesn't serve the customer

• Advanced analytical and problem-solving skills, with close attention to detail

• Comfortable navigating ambiguity and solving technical challenges creatively

• Experience working in fast-paced, startup environments

• Ability to manage multiple clients and projects at once

• Strong communication skills and the ability to build trusted customer relationships

• Flexibility to occasionally work later hours to support US-based customers

• Nice to have, but not required:

  • Experience working with AI products or use cases

  • Familiarity with RevOps workflows and systems, including CRMs and related tooling

This role may not be for you if you:

• Prefer a lot of structure or close guidance

• Prefer routine over variety

• Are looking for a purely internal, non-customer-facing role

This role is definitely not for you if you:

• Prefer fully remote work (this role requires 4+ days per week in the London office)

• Don’t enjoy intense, fast paced workspace or ambiguity

• Want to manage rather than build and deliver

What We Offer

We will do our best to offer you a ride of a lifetime. It will not be easy, but it will be thrilling.

• Salary: £60,000 – £100,000 + equity

• 24 days holiday per year + bank holidays

• £450 Monthly Office Dinner Allowance

• 2 weeks work-from-anywhere

• Generous parental leave policy

• Pension plan

• Top-spec equipment and central London office

• Team events and dinners

• Work directly with the founders to scale the systems that power enterprise AI

• High-autonomy, high-trust environment with a small team shipping at pace

Interview Process

Stage 1 – Video call with the Talent Lead.

Stage 2 – Video call with the Hiring Manager.

Stage 3 – Case study interview (in person) with the team.

Stage 4 – Values interview with the Founders

If there is mutual fit, we move to references and offer.