Implementation Coordinator at CereCore Nashville, TN

CereCore; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare technology firm is seeking an Implementation Coordinator to enhance hospital case management technology integration. The role involves supporting clinical staff, ensuring software usability, and managing implementation tasks. Travel will be required to various HCA facilities. Candidates should have knowledge of EMR systems and experience with software implementation, with an emphasis on effective communication and troubleshooting skills.

Qualifications

• Must have basic knowledge of any EMR system.
• At least 1-year experience in Implementation.
• Experience with Nursys preferred.

Responsibilities

• Apply knowledge of software during go-live and implementation.
• Provide support to Case Management Staff.
• Perform troubleshooting during go-live.
• Ensure education delivery is standardized.
• Evaluate effectiveness of implementation strategy.

Skills

Knowledge of EMR systems

Troubleshooting skills

Communication skills

Implementation knowledge

Education

Certification (LPN, EMT, etc.)

Tools

Nursys

Job description

Implementation Coordinator job at CereCore. Nashville, TN. Classification: Contract

Contract Length: 6-months Position Summary The Hospital Case Management Implementation Coordinator (IC) will ensure the hospital case management technology is effectively integrated into hospital operations, enhancing patient care, streamlining workflows, and improving overall efficiency. This role will regularly engage with clinical staff as a subject matter expert to ensure they have appropriate access and proficient in using the software system's functionality. This role is a workflow and system expert who will support the facility/market during the implementation and go-live periods. This position requires a detailed understanding of the system functionality and familiarity with facility case management clinical workflow. This team member will be responsible for ensuring completion of pre-go live tasks, coordinating implementation initiatives at the facility, and supporting training and troubleshooting pre and post go-live. The implementation coordinator will be called upon to support other planning and implementation tasks as needed to support the overall program goals. This role should expect to travel to multiple HCA facilities nationwide, with the majority of their time spent in patient care units. Responsibilities

• Apply knowledge of software and workflow during go-live and implementation independently and without direct supervision.
• Provide support to Case Management Staff, Preceptors, and the Case Management Director, ensuring they have appropriate access and can demonstrate efficient use of the software.
• Perform initial troubleshooting during go-live and ensure system stability, serving as the point of contact for all associated software issues.
• Promptly escalate any access or software issues to avoid delays in colleagues' ability to access and work in the system
• Ensure a standardized and consistent approach relating to education delivery.
• Participate in communication among all team members to ensure a comprehensive understanding of needs, expectations, and requirements.
• Evaluate the effectiveness of the implementation strategy and propose modifications of materials as needed.
• Participate in initial kickoff and work in close coordination with corporate, division, and facility leadership.
• Assess the lessons learned from each phase of implementation and integrate these insights into subsequent phases.
• Organize and support onboarding of new resources and team members during the implementation period.
• Coordinate with the Implementation team to ensure all facility case management staff and shifts have necessary go-live support.
• Perform other duties as assigned

Requirements

• Must have basic knowledge of any EMR system
• At least 1-year experience in Implementation
• May have Implementation experience with other software
• Experience with Nursys preferred
• Certification (LPN, EMT, etc.) preferred but not required.
• Will travel to various HCA facilities