Account Coordinator

ProAct, Inc.; City of Syracuse (NY); Hybrid; USD 25,000 - 27,000; Full time

Job summary

ProAct, Inc. provides day-to-day support for client and member services, coordinating internal support for customer service, account management, and QA. The role backs up a primary Account Manager when needed, ensuring issues are resolved and client needs are met.

Responsibilities include onboarding new clients, preparing PBM reports, on-site issue resolution, and coordinating educational events and meetings with clients and partners.

Qualifications

• High School Diploma or GED required.
• 2 years experience in Customer/Client Service required.
• Strong written and verbal communication; MS Office proficiency; valid driver's license.

Responsibilities

• Provide day-to-day support to client-facing teams and their responsibilities.
• Perform quality assurance audits to measure client satisfaction.
• Respond to client and member questions and ensure problems are resolved.
• Assist in onboarding of new clients, including enrollments and eligibility.
• Coordinate distribution of monthly, quarterly, and annual reports for PBM clients.
• Oversee on-site resolution of customer service issues for clients.
• Interface with external business partners for problem resolution.
• Assist in planning client educational forums and events.
• Attend on-site client service meetings and employee orientation meetings.

Skills

Communication

MS Office (Excel/Word)

Driver's license

Education

High School Diploma or GED

AS Degree preferred in Business Administration or related field

Job description

Scope of Responsibilities

Provide day-to-day support to ensure that the needs of ProAct clients and members are met. Assist in the resolution of escalated client, member, and internal requests. Works under direct supervision and follows standard procedures to accomplish assigned tasks.

Job Summary

Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.

• Provide support to client facing team(s) and their day-to-day responsibilities.


• Perform quality assurance audits on a regular basis to measure client satisfaction.


• Respond to client and member questions and ensure their problems are resolved.


• Assist in the resolution of escalated customer service issues.


• Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products.


• Coordinate, maintain, and manage the distribution of monthly, quarterly, and annual management reports for PBM clients.


• Oversee and coordinate on-site resolution of customer service issues to clients.


• Oversee and coordinate on-site orientation to new PBM clients when necessary.


• Interface via all means of communication with various external business partners as needed for problem resolution.


• Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiency within assigned departments.


• Assist in planning and implementing client educational forums and special events.


• Attend on-site client service meetings, employee orientation meetings and health fairs.


• Responsible for completing all mandatory and regulatory training programs.


• Perform other duties as assigned.

Education

• Required: Minimum High School Diploma or GED


• Preferred: AS Degree or Higher in Business Administration, Marketing or related field.

Experience

• Required: 2 years experience in Customer/Client Service


• Preferred: 2 years experience with Health Care, Insurance and /or Account Management

Job Requirements

• Exceptional written and verbal communication skills.


• Advanced Microsoft Office skills, specifically Excel and Word.


• Valid drivers license

Compensation

$18.50-19.50 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.