Implementation Coordinator

Scientific Games, LLC; Alpharetta (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Scientific Games, LLC in Alpharetta, GA seeks an Implementation Coordinator to drive project implementations for lottery retail technology. You will coordinate with Field Service, manage contractors, and prepare pre-implementation documents to ensure accurate installs.

The role requires strong technical aptitude, excellent communication and presentation skills, and the ability to quickly grasp new systems. Occasional travel is limited; standard business hours in the Eastern time zone apply.

Qualifications

• High School Diploma or GED.
• Must work Eastern Time hours.
• Strong communication and presentation skills.
• Technically adept with computers and systems.
• Ability to coordinate multiple tasks simultaneously.
• Retail lottery/industry experience preferred but not required.

Responsibilities

• Lead implementation of lottery retail technology with Field Service Team.
• Manage contractors to meet major deliverables and ensure quality.
• Review pre-implementation docs for install accuracy.
• Coordinate requirements with relevant departments.
• Create and update training guides and implementation tools.
• Deliver Train-the-Trainer sessions and product briefings.
• Provide high-tier support and investigate partner concerns.
• Maintain knowledge of SG systems and suggest improvements.

Skills

Technical aptitude

Communication skills

Presentation skills

Learning agility

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Job description

Position Summary

The Implementation Coordinator will execute project implementation parameters including equipment and inventory tracking, training, retail and lottery developmental needs, as requested by the Product Implementation Manager.

Job Functions

• Lead the implementation of lottery retail technology in collaboration with the Field Service Team.
• Manage contractors to ensure major deliverables are met and provide communications internally and externally to meet quality standards and expectations.
• Review and compile pre‑implementation documentation to ensure accuracy during installs.
• Coordinate implementation requirements with appropriate departments.
• Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio.
• Conduct full‑scope innovation/systems demonstrations, either in person or virtually, as needed.
• Deliver Train‑the‑Trainer sessions and product information presentations to internal and external customers.
• Monitor and evaluate training program effectiveness and recommend modifications.
• Maintain working knowledge of all SG systems functionalities and enhancements, and present potential system opportunities with recommended solutions.
• Provide high‑tier support to field questions and investigate concerns from lottery and retail partners.
• Collaborate with internal teams to ensure product technology functions as designed.
• Perform other functions and responsibilities as assigned.

Position Requirements & Qualifications

• Must be able to work Eastern time zone hours.
• Technologically adept with computers, systems, applications, and specialty hardware.
• Ability to communicate with all levels of management and customer accounts.
• Ability to quickly grasp new technology and concepts.
• Understanding of and ability to define complex workflows.
• Capability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority.
• Minimal travel required.
• Retail convenience industry, marketing, and lottery experience is preferred but not required.
• Excellent written, verbal, and presentation skills.
• Excellent communication and leadership skills.
• Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, OneDrive).

High School Diploma or GED.

Physical Requirements

Employees regularly required to sit, stand, walk, bend, use hands, operate a computer, and possess specific vision abilities to include close and distance vision and the ability to adjust focus when working with computer and business equipment.

Work Conditions

SG employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. As a condition to hiring and continuing employment, SG requires all employees to meet the necessary requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

SG is an Equal Opportunity Employer and does not discriminate against applicants based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. For more information about your equal employment opportunity rights as an applicant under the law, consult the EEOC Poster.