Implementation Coordinator

SCIENTIFIC GAMES; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Scientific Games is seeking an Implementation Coordinator to execute project parameters for lottery retail technology implementations. You will collaborate with the Field Service Team, manage contractors, review pre-implementation docs, and coordinate requirements across departments.

The role involves creating training guides, delivering demos, Train-the-Trainer sessions, and evaluating training effectiveness.

Qualifications

• Must be able to work Eastern time zone hours.
• Technologically adept in computers, systems, applications and specialty hardware.
• Ability to communicate with all levels of management and customer accounts.
• Ability to quickly grasp new technology and concepts.
• Ability to understand and define complex workflows.
• Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority.
• Minimal travel required.
• Retail convenience industry, marketing, and lottery experience preferred but not required.
• Excellent written, verbal, and presentation skills.
• Excellent communication and leadership skills.
• Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, OneDrive).

Responsibilities

• Work alongside the Field Service Team to lead the implementation of lottery retail technology.
• Manage contractors to ensure major deliverables are being met and provide communications externally and internally to ensure quality standards and expectations are achieved.
• Review and compile pre-implementation documentation to ensure accuracy during installs.
• Coordinate implementation requirements with appropriate departments.
• Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio.
• Ability to conduct, in person or virtual, full-scope innovation/systems demonstrations as needed.
• Conduct Train-the-Trainer and product information presentations with internal and external customers.
• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications.
• Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions.
• Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners.
• Work with internal teams to ensure the product technology functions as designed.
• Other functions and responsibilities as assigned.

Skills

Communication

Leadership

Presentation

Time management

Education

High School Diploma or GED

Tools

MS Office (Excel, Word, PowerPoint, SharePoint, OneDrive)

Job description

Scientific Games Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Scientific Games Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Implementation Coordinator will execute project implementation parameters including equipment and inventory tracking, training, retail and lottery developmental needs, as requested by the Product Implementation Manager.

Job Functions

• Work alongside the Field Service Team to lead the implementation of lottery retail technology.
• Manage contractors to ensure major deliverables are being met and provide communications externally and internally to ensure quality standards and expectations are achieved.
• Review and compile pre-implementation documentation to ensure accuracy during installs.
• Coordinate implementation requirements with appropriate departments.
• Create and update system training guides/scripts and implementation tools for the Retail Solutions portfolio.
• Ability to conduct, in person or virtual, full-scope innovation/systems demonstrations as needed.
• Conduct Train-the-Trainer and product information presentations with internal and external customers.
• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications.
• Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions.
• Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners.
• Work with internal teams to ensure the product technology functions as designed.
• Other functions and responsibilities as assigned.

Position Requirements/Qualifications

• Must be able to work Eastern time zone hours
• Technologically adept in computers, systems, applications and specialty hardware
• Ability to communicate with all levels of management and customer accounts
• Ability to quickly grasp new technology and concepts
• Ability to understand and define complex workflows
• Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority
• Minimal travel required
• Retail convenience industry, marketing, and lottery experience preferred but not required
• Excellent written, verbal, and presentation skills
• Excellent communication and leadership skills
• Proficient with MS Office products (Excel, Word, PowerPoint, SharePoint, OneDrive)

Education

High School Diploma or GED

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.