Systems Support Specialist

Scientific Games, LLC; Cleveland (OH); On-site; USD 84,600 - 103,400; Full time

Job summary

Scientific Games, LLC is looking for a Systems Support Manager in Cleveland, OH, to serve as the primary technical coordination point between the Lottery and internal teams. This role includes supporting technical solutions, configuration, and operational management across systems.

The ideal candidate will have a Bachelor's degree and 5 to 8 years of experience. The position offers an annual salary of $94,000 and requires a willingness to comply with background checks as per regulatory standards.

Qualifications

• 5 to 8 years of related experience.

Responsibilities

• Support execution and operational management of technical solutions.
• Coordinate with development teams for system functionality.
• Configure and support system interfaces and data flows.
• Maintain system components and environments.
• Track implementation activities and deployment readiness.
• Validate production changes to ensure data integrity.
• Support QA, UAT, and post-release activities.
• Collaborate with Product and Sales Analytics.

Education

Bachelor's degree in a related field

Job description

Position Summary

The Systems Support Manager serves as the primary technical point of coordination between the Lottery and internal development and systems teams, supporting the execution and delivery of approved technical solutions. This role focuses on the configuration, integration, testing, and operational support of promotions, digital content, system interfaces, and data exchanges across multiple platforms and environments. The Systems Support Manager works closely with development and Systems teams to support implementation activities, validate data accuracy and interface functionality, and ensure environments are prepared for production. The role also supports the LIM content process, provides cross‑system reporting and data extracts, and assists with issue triage and resolution to ensure stable, reliable technical solution execution.

Responsibilities

• Support execution and operational management of technical solutions across systems, interfaces, and environments in support of Lottery needs.
• Coordinate with development teams to support configuration, testing, and deployment of system functionality to production.
• Configure, validate, and support system interfaces and data flows to ensure accurate and timely information delivery.
• Maintain system components and environments, ensuring approved production software versions and stability.
• Track implementation activities, testing cycles, and deployment readiness using defined procedures.
• Validate production changes prior to release, ensuring data integrity and operational readiness.
• Partner with Systems and Operations teams to support QA, UAT, deployments, and post‑release support.
• Collaborate with Product and Sales Analytics teams to support system needs driven by business priorities and performance trends.
• Create and distribute files, data extracts, and reports for cross‑functional and lottery use.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.

Qualifications

• Education: Bachelor’s degree in a related field (preferred).
• Experience: 5 to 8 years of related experience.

Compensation: $94,000 annually.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

EEO Statement

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. EEOC Poster.