Director, General Manager

Scientific Games, LLC; Albuquerque (NM); On-site; USD 80,000 - 120,000; Full time

Job summary

Scientific Games, LLC in Albuquerque, New Mexico, seeks an experienced operational manager for their core lottery platform. You'll ensure that systems and teams meet both contractual and organizational performance standards.

The ideal candidate has 10-15 years in operational leadership, ideally within the lottery or gaming sector. Responsibilities include financial accountability, team coordination, and fostering client satisfaction through effective communication and problem-solving. The position requires a Bachelor's degree and strong organizational skills.

Qualifications

• 10-15 years of experience in operational management and people leadership.
• 5 years of experience in the lottery or gaming industry preferred.
• Ability to communicate effectively with all levels of management.

Responsibilities

• Lead day-to-day operations for the core lottery platform.
• Create and maintain operational and financial plans.
• Manage client relationships to ensure contract compliance.

Skills

Operational management

Leadership

Communication

Data analysis

Interpersonal skills

Education

Bachelor's degree

Job description

Position Summary

This position oversees and manages the day‑to‑day business, operation and technical environment and the team supporting a client’s core lottery system solution. It requires strategic planning, leadership, problem‑solving, communication, data analysis, interpersonal skills, and execution. The role maintains contractual compliance, delivers initiatives, and works with internal teams to manage the customer relationship. The position is customer‑focused and coordinates efforts to exceed business goals.

Job Duties / Key Accountabilities

• Lead the day‑to‑day operation and relationship for the core lottery platform, ensuring systems, software, projects, and talent deliver to business, contractual, and organizational quality and performance standards.
• Create, maintain, and report against operational, business, and financial plans for the core lottery solution.
• Responsible for people leadership including talent development, management, and performance.
• Manage the health of the client relationship to ensure contract compliance and extension, revenue growth, fiscal management, client satisfaction and loyalty, positioning Scientific Games for future RFP/Bids.
• Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction.
• Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; contribute to the overall account plan expanding business opportunities beyond the lottery system business.
• Foster a culture of collaboration, continual improvement, and teamwork across the site to ensure the achievement of business goals and objectives.
• Accountable for end‑to‑end issue management and delivery against service level standards.
• Own financial performance, including budget development, forecasting, and utilization of data and metrics to measure and optimize performance, improve efficiency, and drive quality standards.

Qualifications / Skills / Knowledge

• On Call 24/7 for operational support, issue escalation and management, project execution oversight.
• Bachelor’s degree and/or 10–15 years of related work experience.
• 10–15 years of operational management and people leadership.
• 5 years of experience in the lottery or gaming industry with strong emphasis on systems hardware and network communications (strongly preferred).
• Ability to develop and maintain positive working relationships.
• Forward‑thinking, adaptive, and ability to communicate with all levels of management.
• Strong organizational and interpersonal skills.
• Ability to work in a team environment.
• Ability to quickly learn and understand modern technologies.
• Strong time‑management skills.
• Ability to lead and drive outcomes in a matrixed organizational model.
• Experience at fiscal management, budget development, and management‑level reporting.
• Effective communication skills.
• Ability to lift 30 pounds.
• Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all movements described.

Physical Requirements

Regular requirement to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision and ability to adjust focus while working with computer and business equipment. Reasonable accommodations may be made for individuals with disabilities.

Equal Employment Opportunity

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.