Implementation Consultant (North America - Ice Hockey)

Global Sports Jobs Limited; United States; A distancia; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible vacation

Remote work options

Career development

Office equipment provided

Wellness programs

Descripción de la vacante

Hudl is seeking an Implementation Consultant to lead onboarding and ongoing education for its elite customers in North American hockey and volleyball markets. You will train users, align client goals with sales, and act as a product expert, driving adoption through Hudl Academies and close collaboration with Support, Sales, and Education teams.

You will travel monthly to visit customers, adapt to evolving strategies, and translate complex workflows into actionable training sessions that deliver

Formación

• Sportscode experience to train customers and maximize subscription value.
• Adaptable, eager to learn new products, sports and workflows.
• Problem-solver with knowledge of software and hardware installations.
• Effective trainer who breaks down complex concepts for sessions.
• Team-focused and willing to support front-line volumes and initiatives.
• Willingness to travel monthly to visit customers.

Responsabilidades

• Lead onboarding and continued education for elite customers.
• Align Sales goals with customers on short- and long-term objectives.
• Train customers by understanding their workflows and setting them up for success.
• Act as voice of the customer and provide product feedback.
• Collaborate with Support, Sales and Education to surface insights and execute training strategy.
• Serve as a subject matter expert and elevate users via Hudl Academies.

Conocimientos

Sportscode experience

Training

Travel willingness

Learning new products

Team player

Software & hardware installation

Herramientas

Software & hardware installation

Descripción del empleo

About the Role

The Implementation Consultant leads onboarding and continued education for Hudl's highest-tiered elite customers, using advanced product knowledge to ensure product implementations are seamless and successful. The role focuses on key professional customers across North American hockey and volleyball markets within the College & Professional business unit. The consultant acts as a subject matter expert, helping to level up users via Hudl Academies, and works closely with Support, Sales and Education colleagues.

Key Responsibilities

• Lead the onboarding and continued education of the highest-tiered elite customers.
• Push for alignment between the Sales team and customers on both short- and long-term goals.
• Train customers by taking the initiative to understand their unique workflows and ensuring they are set up for success with Hudl products.
• Act as the voice of the customer, deeply understanding the needs of elite customers and providing direct feedback to product teams.
• Collaborate with Support, Sales and Education to surface customer insights and execute the global training strategy.
• Serve as a subject matter expert who helps level up users via Hudl Academies.

Required Experience & Qualifications

• Sportscode experience, with an understanding of the software sufficient to train customers and help them get the most out of their subscriptions.
• Adaptable, able to pivot and adjust as strategies evolve, and always willing to learn new products, sports and workflows.
• A problem-solver with knowledge of both software and hardware, able to navigate complex camera and network installations with an eye for detail.
• An effective trainer who can break down complex concepts into simple, digestible steps while adapting their style to keep sessions interactive and impactful.
• Team-focused, willing to do whatever it takes for the team to succeed, including assisting with front-line volume or helping with department initiatives.
• Willingness to travel and visit customers on a monthly basis.

Preferred Skills

• Customer-facing experience, specifically in training or education roles.
• Global experience, having worked within a distributed team and feeling comfortable collaborating with people located all over the world.

Workplace

Local candidates in Lincoln, Nebraska are prioritised, though remote applicants residing in Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, North Carolina, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia Wisconsin or Wyoming are also considered.

Salary

• Compensation decisions are based on an individual's experience, skills and education in line with internal pay equity practices.

Benefits & Perks

• Flexibility in work life, including flexible vacation time, company-wide holidays and timeout (meeting-free) days, and remote work options.
• Autonomy within an open, honest culture where employees are trusted from day one, own their work and have the agency to try new ideas.
• Encouragement of career growth, with resources and opportunities for professional development.
• Offices designed with employees in mind, plus a tech stack and hardware provided whether working at the office or remotely.
• Support for mental and physical health through an Employee Assistance Program, employee resource groups and fitness partner Peerfit.
• Multiple medical insurance plans to choose from, including vision, dental, fertility healthcare and family forming benefits.
• 401(K) contribution matching of up to 4% of the employee's own contribution.

About the Company

The company describes itself as the team behind the team, supporting the lifelong impact sports can have through lessons in teamwork and dedication, inspiring coaches and opportunities to reach new heights.