Implementation Consultant

CivicPlus, LLC; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health insurance

Dental insurance

Vision insurance

Flexible Time Off

401(k) plan

Job summary

CivicPlus, LLC is looking for an Implementation Consultant I to guide customers through successful project delivery. You will be responsible for managing timelines, coordinating with customers, and ensuring successful adoption of CivicPlus solutions within set parameters.

The ideal candidate should possess at least a high school diploma and have one year of relevant experience. Work involves training sessions and maintaining customer satisfaction throughout the project lifecycle. Comprehensive health and 401(k) benefits are offered.

Qualifications

• 1 year of applicable experience is required.
• Product-specific certifications may be required upon hire.
• Ability to manage multiple detailed tasks while meeting deadlines.

Responsibilities

• Manage and oversee customer implementation projects.
• Complete project scope documentation and create timelines.
• Lead training sessions for customers.

Skills

Project management

Customer communication

Training skills

Product knowledge

Education

High school diploma or equivalent

Job description

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Your Impact

As an Implementation Consultant I, you will guide customers through successful project delivery from kickoff through launch. This role is responsible for managing timelines, coordinating with customers and internal teams, facilitating communication throughout the project lifecycle, and helping customers confidently adopt CivicPlus solutions within scope, budget, and expected timeframes.

What you’ll do

• Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments
• Complete project scope documentation, create timelines, and help keep projects moving toward original timeline expectations
• Lead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solution
• Oversee setup and configuration of software or systems to align with the client environment
• Manage small to medium-sized product-specific contracts
• Perform or coordinate add-ons as needed by product
• Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively
• Participate in product improvement and review initiatives
• Maintain a high-level understanding of how CivicPlus products work together
• Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects

What we’re looking for

• High school diploma or equivalent
• 1 year of applicable experience
• Product-specific certifications may be required upon hire
• Ability to work at a computer and monitor, sitting or standing, for extended periods
• Ability to travel efficiently across a large geographic territory up to 10%.
• Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related information
• Ability to manage multiple detailed tasks and responsibilities accurately while meeting deadlines, goals, and objectives
• Ability to speak and present to individuals or groups on technical subjects related to the role

Why CivicPlus

• Own the customer journey from implementation through launch and make a measurable impact on client success.
• Build a well-rounded skill set through a mix of project management, consulting, training, and solution configuration.
• Gain cross-functional exposure across CivicPlus teams and products while contributing to continuous product improvement.

Compensation and benefits

• Estimated Salary Grade: $54,100 - 75,700
  • Anticipated Hiring Range: $55,000 - $60,000
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Potential Variable Pay: Based on set goals
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Equal Opportunity Commitment

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.