Implementation Consultant

civicplus; United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flexible Time Off

401(k) plan

Job summary

CivicPlus is seeking an Implementation Consultant I to guide clients through successful project delivery. Your role will involve managing timelines, facilitating communication, and training clients to adopt CivicPlus solutions.

With a high school diploma and relevant experience, you will create project documentation and oversee setup and configuration of systems. This position offers competitive salary and benefits such as health insurance and a 401(k) plan.

Qualifications

• 1 year of applicable experience in a customer-facing role.
• Product-specific certifications may be required upon hire.
• Ability to manage multiple detailed tasks accurately while meeting deadlines.

Responsibilities

• Manage and oversee customer implementation projects.
• Lead training sessions virtually and in person.
• Facilitate communication throughout project lifecycle.

Skills

Project management

Customer communication

Technical presentation

Analytical skills

Education

High school diploma or equivalent

Job description

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Your Impact

As an Implementation Consultant I, you will guide customers through successful project delivery from kickoff through launch. This role is responsible for managing timelines, coordinating with customers and internal teams, facilitating communication throughout the project lifecycle, and helping customers confidently adopt CivicPlus solutions within scope, budget, and expected timeframes.

What you’ll do

• Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments
• Complete project scope documentation, create timelines, and help keep projects moving toward original timeline expectations
• Lead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solution
• Oversee setup and configuration of software or systems to align with the client environment
• Manage small to medium-sized product-specific contracts
• Perform or coordinate add-ons as needed by product
• Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively
• Participate in product improvement and review initiatives
• Maintain a high-level understanding of how CivicPlus products work together
• Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects

What we’re looking for

• High school diploma or equivalent
• 1 year of applicable experience
• Product-specific certifications may be required upon hire
• Ability to work at a computer and monitor, sitting or standing, for extended periods
• Ability to travel efficiently across a large geographic territory up to 10%.
• Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related information
• Ability to manage multiple detailed tasks and responsibilities accurately while meeting deadlines, goals, and objectives
• Ability to speak and present to individuals or groups on technical subjects related to the role

Why CivicPlus

• Own the customer journey from implementation through launch and make a measurable impact on client success.
• Build a well-rounded skill set through a mix of project management, consulting, training, and solution configuration.
• Gain cross-functional exposure across CivicPlus teams and products while contributing to continuous product improvement.

Compensation and benefits

• Estimated Salary Grade: $54,100 - 75,700
  • Anticipated Hiring Range: $55,000 - $60,000
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Potential Variable Pay: Based on set goals
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

1. Introductory call with Talent Acquisition
2. Interview with the Hiring Manager
3. Panel Interview with CivicPlus team members, including an interview project activity
4. Reference Check
5. Offer

Note: The process may vary slightly depending on the role.

Additional Information

• CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
• We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
• At CivicPlus, we emulate AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience—while keeping human judgment, collaboration, and accountability at the center of what we do.

Equal Opportunity Commitment

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.