Implementation Consultant

System C; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

System C is seeking an Implementation Consultant to join our Professional Services team and help healthcare organisations realise measurable benefits from our software.

This client-facing role requires deep understanding of healthcare operations and strong collaboration with NHS-styled stakeholders to implement solutions that improve clinical and operational workflows. You will balance customer needs with project constraints, own delivery, and travel as needed.

Qualifications

• Experience working in or with NHS or similar healthcare environments.
• Proven track record in system implementation and professional services.
• Strong stakeholder management and communication skills.
• Experience delivering training, testing and go-live support.
• Willingness to travel as required.

Responsibilities

• Lead and support the implementation of System C solutions and integrated third-party software.
• Run product demonstrations and configuration workshops, explaining workflows and benefits.
• Perform gap analysis to ensure solutions support current and future processes.
• Promote best practice while protecting client confidentiality.
• Support user acceptance testing, go-live activity, and early-life support.
• Contribute to internal testing by identifying and escalating software issues.

Skills

Healthcare operations

System implementation

Project delivery

Stakeholder management

Training delivery

Job description

At System C, we deliver technology that connects and transforms health and care. We are looking for an Implementation Consultant to join our Professional Services team and play a key role in helping healthcare customers realise real, measurable benefits from our market-leading software.

This is a client-facing role where you will work closely with healthcare organisations to implement solutions that improve clinical and operational workflows. You will balance customer needs, project constraints, and quality delivery, taking ownership of your work while collaborating as part of one team.

What you will be doing

• Leading and supporting the implementation of System C solutions and integrated third-party software.
• Running product demonstrations and configuration design workshops, clearly explaining workflows and benefits.
• Undertaking gap analysis to ensure solutions support current and future operational processes.
• Promoting best practice while respecting client confidentiality.
• Supporting user acceptance testing, go-live activity, and early-life support.
• Contributing to internal testing by identifying, investigating, and escalating software issues.
• Supporting data migration activities and resolving configuration-related challenges.
• Acting as a trusted point of contact for customers, including managing and escalating issues appropriately.
• Attending project boards and stakeholder meetings to represent System C professionally.

What you will bring

• Experience working in or with the NHS, with a strong understanding of healthcare operations.
• Proven experience in system implementation, project delivery, or professional services roles.
• Confidence working with a wide range of stakeholders in busy, deadline-driven environments.
• Experience delivering training, testing, and implementation support.
• Strong communication, presentation, and relationship-building skills.
• A practical, organised approach and the confidence to take ownership.
• Willingness to travel as required.
• PRINCE2 Practitioner certification is desirable but not essential.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing CV's, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes associate and field-based roles).

We prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.