Implementation Consultant

verramobility; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Verra Mobility is seeking an Implementation Consultant to translate client needs into BRQ documentation and system configurations for state and local government programs. You will collaborate with Engineering, Legal, Sales, Product, and Operations to translate requirements into actionable deliverables, ensuring compliance and timely delivery.

The role demands meticulous attention to detail, strong organizational skills, and the ability to manage multiple priorities across complex programs while

Qualifications

• 5+ years in client-facing roles delivering business requirements, analysis, or configuration for tech implementations.
• Experience partnering with engineering/ product teams to translate business requirements into system configurations and specs.
• Exceptional attention to detail; validate complex information and maintain accurate records.
• Strong organizational skills to absorb and apply complex business rules across multiple client engagements.
• Accountability and ownership; follow tasks to completion and identify improvements.

Responsibilities

• Lead BRQ process, coordinate stakeholders, validate information, and document requirements on schedule.
• Understand client objectives, workflows, and rules to ensure solution alignment.
• Support milestones and deliverables; identify and communicate risks and dependencies, coordinating resolutions.
• Draft and finalize program documents with Engineering, Legal, and others.
• Maintain version control and audit trails across programs.
• Ensure compliance with state/local laws and internal policies; identify discrepancies.

Skills

Client-facing

Requirements management

Cross-functional collaboration

Job description

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

The Implementation Consultant combines business requirements management and technical documentation expertise to support the implementation of complex, high-priority technology programs for state and local government clients. Working in partnership with the Project Leader (Project Manager or Program Manager), this role is responsible for gathering, validating, managing, and documenting client business rules, operational workflows, and technical and business requirements that directly impact program compliance, system configuration, and execution.

The Client Implementation Consultant collaborates closely with cross-functional teams, including Engineering, Legal, Sales, Product, and Operations, to translate client needs and applicable regulatory requirements into accurate, actionable implementation deliverables. This role requires exceptional attention to detail, sound judgment, strong organizational skills, and the ability to manage complex documentation and competing priorities while ensuring alignment with client expectations, business objectives, software capabilities, and applicable state and local legislative requirements.

Essential Responsibilities

• Business Requirements Management: Lead and coordinate the BRQ process by managing internal and external stakeholder contributions, validating submitted information, and ensuring requirements are accurately captured and documented within established timelines for client-specific system configuration business and technical requirements.
• Client Needs Assessment: Develop a thorough understanding of client business objectives, operational workflows, business rules, and implementation requirements to ensure solutions align with client needs and program expectations.
• Implementation Coordination and Reporting: Work in conjunction to support the Project Leader for implementation milestones and deliverables. Proactively identify, document, and communicate implementation risks, dependencies, and challenges, coordinating timely resolution with the appropriate stakeholders.
• Program Document Development: Collaborate with Engineering, Software Development, Legal, and other stakeholders to draft, review, finalize, and deliver program-specific documentation, including citations, notices, certifications, affidavits, and other required materials.
• Document Control and Version Management: Maintain document version control, revision histories, and audit trails across multiple client programs. Ensure changes to notices, certifications, affidavits, and other program documents are accurately tracked, reviewed, approved, and maintained.
• Regulatory and Business Compliance: Ensure program documentation and configuration requirements align with applicable state and local legislation, established business rules, internal policies, and system capabilities. Identify potential discrepancies or compliance concerns and coordinate appropriate review and resolution.
• Continuous Improvement: Identify opportunities to improve requirements gathering, documentation management, workflow efficiency, and implementation practices to support scalable, repeatable, and high-quality program delivery.

Qualifications and Experience

• Minimum of five years of experience in a client-facing role involving business requirements management, business analysis, client configuration, implementation coordination, or a related discipline supporting technology implementations.
• Demonstrated experience partnering with Engineering, Software Development, Product, or other technical teams to translate business requirements into system configurations, technical specifications, or implementation deliverables.
• Exceptional attention to detail, with the ability to identify discrepancies, validate complex information, maintain accurate records, and consistently produce high-quality work.
• Strong information retention and organizational skills, with the ability to absorb, recall, and apply complex business rules, processes, procedures, and program requirements across multiple client engagements.
• Strong sense of accountability and ownership, with the ability to thoroughly understand assigned responsibilities, follow tasks through completion, and proactively identify opportunities for improvement.
• Demonstr