Implementation Consultant

Data Innovation; United States; Remoto; USD 102.000 - 133.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus plan

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid holidays

Paid time off

Descrizione del lavoro

Data Innovations is seeking an Implementation Consultant to help customers achieve clinical laboratory software connectivity goals and optimize workflows. You will provide advanced technical consulting, implement, train, and support Data Innovations products through the project lifecycle.

The role requires laboratory workflow expertise, independent work style, and strong communication skills to guide customers and partners across pre- and post-go-live phases. Travel up to 30% is expected.

Competenze

• Experience implementing laboratory software connectivity projects.
• Ability to manage small to medium projects end-to-end.
• Willingness to travel up to 30%
• Pass background and drug screening and disclosures.

Mansioni

• Design and implement laboratory connectivity solutions and best practices.
• Provide advanced technical consulting and training throughout implementations.
• Manage project scope, budget, and timelines using QA methodologies.
• Document project status updates for stakeholders and leadership.

Conoscenze

Lab information systems

TCP/IP networking

Windows Server

VMware virtualization

InterSystems Cache/IRIS

Project management

Communication skills

Analytical thinking

Formazione

Associate degree in Medical Technology

Accredited MLT program

3+ years lab technician experience

CS/Business degree + 3+ years

Strumenti

Salesforce

SharePoint

NetSuite

Data Innovations software

Descrizione del lavoro

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.SummaryThe Data Innovations Implementation Consultant’s focus is to help customers achieve their clinical laboratory software connectivity goals and/or optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide advanced level technical and software solution consulting services to customers and facilitate the implementation, training, and the use of the Data Innovations products throughout the project lifecycle. This person will provide technical and laboratory workflow expertise, advice and support throughout the entire implementation process. The Laboratory Solution Consultant is expected to work mostly independently, needing little direct supervision.Essential Functions and Responsibilities:Design and implement system and connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations softwareProvide advanced level support and guidance from pre-implementation through post go-live support on low, moderate, and high complexity projects to ensure maximum benefit from the company’s software solutionsProvide Customers and Business Partners with appropriate training and education on the company’s product and solutions as part of service implementationsDevelop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industryDevelop and maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactionsSuccessfully execute project management principles for small to medium projects through to include project planning, managing scope, budget, and change requests using best practice implementation methodologyManage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the positionCollaborate and provide troubleshooting support for team membersEnsure customer concerns are proactively communicated to leadership as appropriateDocument and deliver project status updates to all necessary individuals responsible for the service activityMay participate in Department/Company SDPs or initiatives such as services methodology, product launches, and new service offeringsResponsible for keeping current on all product releases and enhanced/modified featuresPerform other related duties as assignedRequirementsKnowledge, Skills, and Abilities:Advanced working knowledge and understanding of Laboratory Information Software management/administration, In Vitro Diagnostic instrument interfacing, and laboratory workflowsAdvanced working knowledge of the following: TCP/IP Network troubleshooting, Server Log Analysis, Microsoft Windows Server, VMware Virtualization, Serial device connectivity, Network Device Services, and InterSystems Cache/IRIS Administration and basic interface configuration, testingAdvanced working knowledge of Data Innovations’ productsStrong interpersonal and presentation skillsStrong analytical and problem-solving skillsStrong communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying levels of technical competencyEffectively manage multiple priorities under constant deadlines and in potentially stressful environments/situationsSelf-motivated and ability to successfully work independentlyAbility to deliver and portray the Company’s solutions in a positive and professional mannerAbility to teach and instruct peers and clientsDemonstrated knowledge of and ability to execute upon the principles surrounding project managementAbility to meet travel requirements – up to 30% travel required, which may include travel outside of normal business hours – including evenings and weekendsMust comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contractsAbility to follow DI’s policies and procedures and system usage practicesEducation and/or ExperienceAssociate degree in medical technology or sciences and the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. OR Minimum associate degree in business management, Computer Science or related field and at least 3 years of related working experience. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.Physical Requirements/Working Conditions:While performing duties of this job, the employee is predominantly functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.Preferred skills and experience:In addition to the above requirements, the ideal employee/candidate will have experience with the following:Medical Technologist (ASCP, NCA, or equivalent) certificationWorking knowledge and understanding of Laboratory Information Software, IVD instrumentation and laboratory operationsDemonstrated experience using Data Innovations’ products/servicesCertification in Project ManagementPrevious consulting experienceExperience conducting adult education training coursesProficiency with Microsoft Office, Salesforce, SharePoint and NetSuite applicationsSupervision LevelThis person reports directly to the Manager, Implementation Consulting.Compensation & BenefitsSalary Range: 101,661.97 - 132,598.81. Compensation will be determined based on education, experience, knowledge, skills, and abilities, as well as internal equity and market data.Bonus: Full-time, non-sales employees are eligible for DI's annual bonus plan, which takes into account individual, group, and corporate performance.Benefits: DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.If you like working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.