Implementation Consultant

IDI Billing Solutions; Town of Victor (NY); Hybrid; USD 70,000 - 85,000; Full time

Job summary

IDI Billing Solutions is seeking an Implementation Consultant to lead customer engagements, gather requirements, and configure the IDI Platform for deployment. The role includes knowledge transfer, discovery sessions, and ensuring successful launches while mentoring junior consultants.

Ideal candidates have 2–4 years of implementation experience, strong communication and leadership skills, and familiarity with SQL databases.

Qualifications

• Bachelor’s Degree in IT or related field; 2–4 years of relevant experience.
• Two to four years working as an Implementation Consultant or equivalent.
• Demonstrated leadership experience.
• Excellent written and oral communication skills.
• Interpersonal and technical analysis skills.
• Ability to manage multiple projects and work with diverse groups.
• Desirable: experience with relational databases or SQL.

Responsibilities

• Master and maintain in-depth knowledge of the IDI Platform to provide solutions.
• Document system requirements for configuring and deploying Customer Care, POS, and Billing solutions.
• Provide knowledge transfer on how the IDI Platform works while gathering configuration requirements.
• Conduct discovery sessions to identify business requirements.
• Provide consultative services to configure the system to meet business needs.
• Support and assist in the launch and cutover of the software solution.
• Follow PM department processes, including mentoring and training new Implementation Consultants.
• Uphold company policies and procedures.
• Perform additional related responsibilities as requested.

Skills

Communication skills

Interpersonal skills

Leadership experience

Project management

Technical analysis

Education

Bachelor’s Degree in IT or related field

Tools

SQL

Job description

The Implementation Consultant will take the lead in consulting with and guiding our customers to obtain all critical information relative to the software requirements, configuration, deployment, and installation of the customer care and billing software product. The Implementation Consultant will provide consultative services to the customer, configure business rules, test, and implement the application based on the documented customer requirements.

What Would You Really Do At IDI:

• Master and maintain in-depth knowledge and expertise of the IDI Platform product to be able to provide the best possible solutions to our customers.
• Work with customers to document system requirements for configuring and deploying Customer Care, Point of Sale, and Billing Software solutions.
• Provide knowledge transfer to our customers on how the IDI Platform product works while gathering requirements for configuration of the system.
• Conduct discovery sessions with customer to identify business requirements.
• Provide consultative services to our customers on how to configure their system to meet their business needs.
• Support and assist in the launch and cutover of the software solution.
• Follow processes and procedures relative to the Project Management department at IDI, including mentoring and training new Implementation Consultants.
• Uphold company policies and procedures.
• Perform additional related responsibilities as requested.

What We're Looking For:

• Bachelor’s Degree in IT or a related field and/or 2-4 years of relevant experience.
• Two to four years working as an Implementation Consultant or equivalent work experience.
• Demonstrated leadership experience.
• Demonstrated experience in working with broad cross-functional teams.
• Excellent written and oral communication skills (i.e. ability to compose clear and concise correspondence).
• Interpersonal and technical analysis skills.
• Ability to manage multiple projects, and work with diverse groups.

Desirable but not required:

• Telecommunications industry experience in the wireline and wireless markets desired.
• Billing or related experience is highly desirable.
• Experience with relational databases or SQL desired.

Working Conditions:

Position is open for remote work within the states listed below or remote/hybrid option based out of our headquarters. Travel (15%) may be required.

Remote work is available only in the following states: FL, GA, IL, MA, NC, NJ, NY, PA, TX, UT, VA, WA. Candidates must be available to work Eastern time zone hours.

We are an equal opportunity employer. All candidates must be legally authorized to work in the US as we are unable to sponsor or transfer Visas at this time.

At IDI Billing Solutions, we strive to provide a comprehensive compensation and benefits package. As required by certain states and localities, we include a reasonable estimate of starting compensation in our postings. Actual pay will be based on various factors, such as candidate experience and qualifications, as well as market and business considerations. Please note that the salary information shown below is a general guideline only. The anticipated starting salary for this role is $70,000 - $85,000. Salary is just one component of our total compensation package. IDI Billing Solutions offers comprehensive benefits to its eligible employees; including, but not limited to, health insurance, dental insurance, vision insurance, retirement savings benefits, life insurance and disability benefits, and paid time off for holidays, sick/safe leave, vacation, emergency leave, and volunteering. Learn more about our benefits on our website.

Why Choose IDI?

When it comes right down to it, you should know that we're a close-knit, tenacious team of dedicated professionals. Ultimately, we believe that what makes a great company really boils down to two simple factors - how good its people are and how well they are cared for. That's why we work hard to foster an environment of trust, collaboration, and inclusion, with a strong focus on work-life balance. We strive every day to maintain our employee-centric culture.