Billing Specialist

red violet (NASDAQ: RDVT); Boca Raton (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

RSU grants

401K with company match

Generous PTO

Medical/Dental/Vision coverage

Commuter benefits

In-office snacks

Job summary

IDi is seeking a Billing Specialist to support our customer base by processing payments, resolving invoice questions, and delivering accurate billing reports. The role requires attention to detail, strong organization, and collaboration with cross-functional teams in a fast-paced environment.

Responsibilities include posting payments, preparing reports, handling delinquent-plan proposals, and resolving disputes via calls and emails.

Qualifications

• Minimum 1+ years of Accounts Receivable experience.
• Awareness of laws and best practices for handling customer data.
• Comfort with numbers and financial data processing.
• Experience with MS Office, especially Excel and reporting tasks.

Responsibilities

• Process and post customer payments.
• Prepare account breakdown reports to clarify invoices and cycles.
• Propose and implement payment plans for delinquent accounts.
• Collaborate with Operations, Management, and other teams to ensure quality service.
• Resolve billing inquiries via phone and email.
• Build and maintain relationships with customers through clear communication.
• Apply credits, reconcile invoices, and manage customer disputes.
• Research customer payments and investigate discrepancies.

Skills

Accounts Receivable

MS Office

Excel

Attention to detail

Organization

Communication

Multitasking

Client-facing interactions

Tools

NetSuite

Job description

Our Company

At IDI, we deliver innovative identity intelligence solutions. Our proprietary technologies and advanced analytical capabilities empower organizations to operate with confidence, providing real-time identification and location of individuals, businesses, assets, and their interrelationships. These solutions are used for purposes including identity verification, risk mitigation, due diligence, fraud detection and prevention, regulatory compliance, and customer acquisition. Our cloud-native, AI-embedded identity intelligence platform, CORE™, caters to organizations of all sizes, transforming data into intelligence for frictionless commerce, safety, and reduced fraud.

Our Company

At IDI, we deliver innovative identity intelligence solutions. Our proprietary technologies and advanced analytical capabilities empower organizations to operate with confidence, providing real-time identification and location of individuals, businesses, assets, and their interrelationships. These solutions are used for purposes including identity verification, risk mitigation, due diligence, fraud detection and prevention, regulatory compliance, and customer acquisition. Our cloud-native, AI-embedded identity intelligence platform, CORE™, caters to organizations of all sizes, transforming data into intelligence for frictionless commerce, safety, and reduced fraud.

The Role

IDI is seeking a highly competent Billing Specialist who can handle a variety of attention-to-detail-required financial and non-financial tasks in a fast-paced, high-volume environment. Our Billing Specialist will support the entire customer base by processing incoming payments, addressing and resolving customer questions and issues relating to invoices, and providing regular, accurate reports of billing data.

What You Will Do

• Processing and posting customer payments.
• Prepare account breakdown reports to ensure customers understand invoices and billing cycles.
• Propose and prepare payment plan arrangements for delinquent accounts.
• Work collaboratively with the Operations Team, Management, and other departments to ensure superior customer service.
• Resolve customer and billing issues via phone and email.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Applying credits, invoice reconciliation, and customer disputes.
• Researching customers’ payments.

What You Bring

• Minimum of 1+ years of Accounts Receivable.
• Adherence to laws and best practices in regard to customers and data.
• Comfortable dealing with numbers and the processing of financial information.
• Excellent knowledge of MS Office (particularly Excel).
• High degree of attention to detail.
• Must have strong organization, communication, and multitasking skills with an ability to prioritize tasks and work well in a fast-paced environment.
• NetSuite experience is preferred but not required.
• Excellent interpersonal skills to include both internal and external client-facing interactions.
• Applicants must have permanent work authorization in the U.S.; we are not sponsoring visas for this role.

IDI offers excellent benefits, including opportunity for stock (RSU) grants, a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more.

IDI is proud to be an Equal Opportunity Employer.