Implementation Consultant

RevSpring, Inc.; Nashville (TN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

RevSpring, Inc. seeks an Implementation Specialist to deliver high-quality onboarding, evaluation, and assessment within the Patient Engagement product suite.

You will become a SME for our products, configure and enable new or existing solutions, and help upgrade clients to the latest version. The role involves substantial client interaction, collaboration with product managers, and occasional on-site visits to RevSpring offices (Hamilton, NJ) with most work possible remotely from Nashville, TN

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with project tracking/ticketing systems; JIRA preferred.
• Ability to work independently and in a team environment.
• Proven commitment to excellent customer service.
• Able to learn quickly and apply knowledge to new situations.
• Customer-focused with strong phone manner.
• Excellent analytical/troubleshooting skills.
• Outstanding interpersonal, organizational, and verbal/written communication skills.
• Able to organize, multi-task, and prioritize.

Responsibilities

• Provide quality onboarding and upgrades to clients.
• Serve as SME for our products and share best practices for implementation.
• Identify, suggest, and develop enhancements to improve platform supportability and usability.

Skills

Healthcare experience

Customer service

Analytical skills

Communication

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Tools

JIRA

Job description

RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Implementation Specialist Role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.

This role will provide high quality implementation, evaluation, and assessment within the Patient Engagement product suite. The Implementation Specialist will become a SME for our products. This individual can expect to spend a considerable amount of working with clients and product managers to configure and enable new or existing products. The Implementation Specialist will also work to upgrade existing clients to the newest version of our software.

This Entails The Following Responsibilities

• Provide quality onboarding, and upgrades to our clients.
• Be a subject matter expert on our products to provided best practices and development implementation procedures.
• Identify, suggest, and develop enhancements to the platform to enable greater supportability, and ease of use.

After an initial onboarding period and this position can be mostly remote, with periodic on-site visits required to one of the RevSpring offices (Home site for Talksoft product team is in Hamilton, NJ).

Skills Required

Implementation skills will be required to be effective at this role. Specific skills are as follows:

• 2-3 years’ experience in a implementation or support role within the Healthcare Industry.

Business Support – Since this team member will be involved in a significant amount of the day-to-day interaction with the systems and our customers, he or she will be expected to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the Implementation Ream Lead will perform various business support tasks such as documenting systems and processes and suggesting / implementing process and/or system improvements.

Skills/Qualifications

• Candidate must have a bachelors degree or equivalent experience.
• It is desired that the candidate has experiencing working with project tracking ticketing systems. JIRA is preferred.
• Ability to work independently and in a team environment
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
• Ability to learn quickly and retain knowledge to apply to new situations
• Must be customer focused, have excellent customer service skills and phone mannerisms.
• Must have excellent analytical/troubleshooting skills.
• Outstanding interpersonal, organizational, and verbal/written communication skills are required.
• Ability to organize and multi-task job responsibilities and prioritize effectively
• Has an entrepreneurial approach.