Implementation Consultant

BrightSpring Health Services; Louisville (KY); Remote; USD 55,000 - 62,000; Full time

Job summary

An established industry player is seeking a dynamic Implementation Coordinator to join their growing team. This remote position offers the opportunity to lead pharmacy client implementations while ensuring smooth transitions and project success. The ideal candidate will possess strong organizational and communication skills, thrive in a fast-paced environment, and contribute to the advancement of long-term care pharmacy services. With a focus on employee development and a supportive culture, this role promises a fulfilling career path for those eager to make a difference in healthcare.

Benefits

Health, dental, vision, and life insurance

Mileage Reimbursement

Flexible Schedules

Paid Time Off & 6 Company Holidays

Competitive Pay

Company-Paid Disability Insurance

401k Plan

Tuition Reimbursement

Employee Discount Program

Qualifications

• 2-3 years of customer service or project coordination experience required.
• Strong communication and analytical skills are essential.

Responsibilities

• Lead implementation projects and coordinate timelines for pharmacy onboarding.
• Ensure timely communication and documentation for customer transitions.

Skills

Customer Service

Project Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

High School Graduate or GED

Tools

Share Point

Computer Skills

Job description

Our Company

PharMerica

Overview

Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!

As the Implementation Coordinator, you will lead future pharmacy client implementation onboarding, change of ownership projects, as well as pharmacy and facility move projects. The candidate will create and oversee project timelines to ensure deliverables are met.

This is a remote position. Applicants can live anywhere within the Continental USA. There is the potential of 10% travel.

Schedule: Monday - Friday 8:30am Eastern - 5pm Eastern

The ideal candidate, with working knowledge of pharmacies, will be highly organized, forward-thinking, a confident communicator, and take a proactive problem-solving approach.

As the ideal candidate, you are energized by creating an environment for you to lead multiple successful projects at a fast pace.

What We Offer:

• Benefits start on the 1st day of the month following 30 days of employment (Health, dental, vision, and life insurance).
• Mileage Reimbursement – We cover your travel costs.
• Flexible Schedules – Work around your lifestyle.
• Paid Time Off & 6 Company Holidays – Recharge and enjoy your time off.
• Competitive Pay – Your skills are rewarded.
• Company-Paid Disability Insurance – Both short-term and long-term.
• 401k Plan – Secure your future with our retirement plan.
• Tuition Reimbursement – Advance your education with our support.
• Employee Discount Program – Enjoy perks that extend beyond the workplace.

*Position will be posted for a minimum of 7 business days

Responsibilities

• Responsible for all activities related to future customer implementation projects, change of ownership projects, as well as pharmacy and facility move projects.
• Coordinates additional products or services to existing customers relevant to the customer transition process.
• Uses discretion and judgment to communicate service component needs with each service area involved in the implementation; external customer, Customer Field Service, IV, Clinical Consulting, Clinical HUB and any other services as requested to ensure timely notification and set up.
• Creates and coordinates implementation timelines and agendas.
• Responsible for organizing/storing all documentation for customer implementation on Share Point Site.
• Creates customer specific documentation per department standards.
• Maintains complete and accurate records for all projects assigned per department standards.
• Schedules and hosts internal/external project calls; which requires active listening and on-the-spot problem solving to analyze, interpret or make deductions from varying facts or circumstances.
• Performs pre and post implementation assessment, documents and provides feedback which drives process improvements.
• Investigates, escalates, and resolves matters related to project quality assurance.
• Provides metrics of all activities involved in the assigned project.
• Uses advanced knowledge of pharmacy standards to proactively identify any roadblocks for deliverables.
• Performs all other related duties as required.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High School graduate, GED or equivalent experience, Evidence supporting ability to learn and adapt to changes in processes and environment.
• 2-3 years customer service experience or pharmacy technician or project coordination required.
• Pharmacy or customer service experience. Preferred experience in Long Term Care Pharmacy setting desired.
• Valid driver’s license.
• Ability to professionally communicate contracted customer goals and directives to defined team members; Excellent communication and customer relationship skills; Technologically savvy; Intermediate or above computer skills; Familiarity with managing with metrics required.
• Multi-tasking, Project Management, Analytical skills, Written and oral communication skills, Strong interpersonal skills, Planning and organizational skills, Problem-solving skills required.

About our Line of Business

PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

Salary Range

USD $55,000.00 - $62,000.00 / Year