Implementation Consultant

Tyler Technologies, Inc.; Lawrenceville (GA); Remote; USD 58,000 - 75,000; Full time

Job summary

An established industry player is seeking an Implementation Consultant to provide professional services and education on their software products. This role involves extensive travel to client sites, where you'll conduct knowledge transfer sessions and assist clients in understanding software functionality. You'll leverage your exceptional presentation and interpersonal skills to ensure clients receive the best possible support. Join a company recognized for its commitment to employee well-being and career growth, where your contributions will help transform the public sector and make a meaningful impact.

Benefits

Health Insurance

Competitive Salary

Flexible Work Environment

Career Growth Opportunities

Paid Time Off

Retirement Plan

Employee Assistance Program

Qualifications

• 1+ year experience in implementation consulting or similar roles.
• Strong knowledge in principles related to software functionality.

Responsibilities

• Provide consultation and education on software products to clients.
• Design knowledge transfer sessions and create documentation.

Skills

Consultation Skills

Presentation Skills

Interpersonal Skills

Problem-Solving Skills

Analytical Skills

Communication Skills

Knowledge Transfer Skills

Ability to Travel Extensively

Education

Bachelor's Degree or Equivalent Experience

Tools

Microsoft Office

Job description

Implementation Consultant

Location: Troy, Michigan | Remote

Travel: 50-75%

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on-site or through webinars.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client’s needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
• May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how-tos".
• Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
• Extensive travel to client sites.

Qualifications

• At least one year experience as an Associate Implementation Consultant or similar industry experience.
• Prior experience with CAD and RMS Systems is helpful.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products.
• Strong problem-solving and analytical skills.
• Ability to travel extensively
• Valid driver’s license
• Must be able to pass a federal background check.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $58,285 - $75,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws.