Implementation Consultant

SS&C Technologies; Jacksonville (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

SS&C Technologies in Jacksonville, FL is seeking an Implementation Manager to lead the onboarding and stabilization of new clients. You will manage interviews, scope solutions, and develop project plans.

Responsibilities include coordinating client calls, configuring systems, mapping data during conversion, tracking SDLC progress, and providing on-site support during go-live and the first year.

Qualifications

• Must have experience managing large-scale multi-month projects.
• Strong analytical skills and ability to map complex processes.
• Excellent written and oral communication, with client-facing experience.

Responsibilities

• Lead new client assessment interviews, scoping, and documentation.
• Develop project plans and track onboarding tasks.
• Report project status through regular client calls.
• Configure systems, resolve issues, and research solutions.
• Coordinate data mapping during system conversions with the data analyst.
• Monitor SDLC progress and coordinate client UAT.
• Provide onsite support during go-live and first year.

Skills

Self-starter

Organizational skills

Analytical

Communication

Multi-tasking

Product knowledge

Tools

MS Project

Office 365

SQL

Job description

Locations: Jacksonville, FL | Hybrid, Remote AZ, GA, FL, NC, TX

About the Role

The Implementation team is responsible for all tasks relating to the onboarding and stabilization of new clients.

Why Join SS&C

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

How You Will Make an Impact

The Implementation Manager will execute on the day-to-day project responsibilities that include the following:

• Participate/lead new client assessment interviews, solution scoping, and documentation.
• Develop project plans and track project tasks for new client onboarding.
• Conduct regular project calls with clients to report on status of the project.
• Execute on day-to day onboarding tasks including system configuration, problem resolution, solution research, business analysis, client training, and workflow development.
• Participate in system conversion data mapping with the client and lead data analyst.
• Track internal SDLC projects to ensure client responsiveness, correctly aligned solution/analysis, and progress through the SDLC. Coordinate client UAT of SDLC project enhancements.
• Provide onsite support to the client at conversion and as required during the first year after go-live.

Required Experience

• Self-starter with excellent organizational skills and attention to detail.
• Possess the ability to analyze and understand complex business processes.
• Experience with project management and senior-level project reporting for large-scale multi-month projects.
• Proficient in MS Project, Office 365 products, SQL.
• Experience in the trust accounting, wealth management, employee benefit, and/or financial software industries.
• Multi-tasking skills and the ability to thrive in a dynamic, fast-paced environment.
• Must be able to take initiative to learn the Innovest products as a subject matter expert.
• Strong oral and written communication skills.

Join SS&C, where innovation meets global opportunities.