Implementation Consultant

Deluxe Corporation; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation is looking for an Implementation Consultant to deliver value to customers by leading multiple implementation projects. You will combine product expertise with project management discipline and work cross-functionally with Sales, Product, Support and Engineering.

General knowledge of payments industry and APIs is vital. Own implementation projects end-to-end, define milestones, drive go-live, and manage risks with clear trade-offs.

Qualifications

• 3-8 years of experience in a customer-facing implementation or technical project management role, preferably in a B2B SaaS environment.

Responsibilities

• Own end-to-end implementation projects from planning to go-live and value realization.
• Lead multiple customer implementations and coordinate with Sales, Product, Support and Engineering.

Skills

Customer-facing

Implementation

Project management

B2B SaaS

Cross-functional teamwork

Education

Bachelor's degree

Tools

Deluxe Payment Platform

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

As an Implementation Consultant at Deluxe you will have a key role in delivering value to our customers, helping them deploy our services. You will lead multiple customer implementation projects simultaneously by combining deep product expertise with project management discipline. You will work cross-functionally with teams including Sales, Product, Support and Engineering. General knowledge of the payments industry and API’s is vital.

Own implementation projects end-to-end: provide comprehensive project plans, define milestones and drive partner implementations to on time go-live and time-to-value targets. Drive weekly cadence, manage dependencies, risks and keep scope changes controlled with clear trade-offs.

Provide customer facing post-sale implementation consulting services by acting as a subject matter expert on Deluxe Payment Platform features & products for partners.

Serve as a trusted advisor and lead point of contact for ISV partners throughout the implementation phase; establish and own correspondence with external and internal stakeholders from Product, Engineering to Sales and Senior leadership.

Provide partner enablement: clarify requirements, provide best practices, quick guides, test plans and go live readiness.

Work cross-functionally to improve the customer onboarding experience by collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams.

Build repeatable playbooks and a refined implementation motion within the ISV partner segment to drive implementation efficiency.

Basic QualificationsBachelors

3-8 years of experience as a customer facing implementation consultant, managed services consultant, technical project manager or other technology consulting role, preferably in a B2B SaaS environment.

Preferred Qualifications: Business preferred qualifications

Preferred Education:

Bachelors

Preferred Years of Experience:

3 years hands-on implementation experience payment gateway platforms

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].