Implementation Associate

Talentoma; Michigan; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Implementation Coordinator to move client requests from approved status to a ready-to-use service. The role sits on the implementation team and collaborates with client contacts, implementation specialists, and internal partners.

This is a fully remote role based in Michigan, United States, requiring a 40-hour weekly commitment. Responsibilities include coordinating kickoff activities, guiding clients through setup steps, tracking milestones, and ensuring clear handoffs

Qualifications

• Requires high school diploma or equivalent.
• Familiarity with Jira and Calendly.
• Strong written communication and updates.
• Ability to review requirements and identify missing details.

Responsibilities

• Monitor requests and tickets for new implementation tasks and updates.
• Record complete notes in the workspace with goals, contacts, and timing.
• Create/update task plans in project management tools with owners and due dates.
• Coordinate kickoff activities and share agenda details with the team.

Skills

Jira proficiency

Calendly scheduling

Client coordination

Written updates

Education

High school diploma or equivalent

Tools

Jira

Calendly

Job description

Monthly Pay: $3,721 - $5,558 USD per month

Summary:

This role coordinates the steps that move new clients from approved implementation requests to a ready-to-use service. The work matters because clear setup activities and timely updates help clients begin using the service with confidence. The associate sits on an implementation team and works under an implementation team lead. The role works with client contacts, implementation specialists, technical support contacts, and internal project partners. This position is fully remote and work from home in Michigan, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Monitor a shared queue, emails, and tickets for new implementation requests, questions, and updates from client contacts and internal partners.
• Review incoming request details for required setup information, stated goals, key contacts, and requested timing, then record complete notes in the assigned workspace.
• Create and update task plans in a project management system such as Jira, assigning clear next steps, owners, due dates, and status labels.
• Coordinate kickoff activities by confirming participant availability, sharing agenda details, and preparing implementation materials for the team lead.
• Guide client contacts through approved setup steps, explain required information in plain language, and track completed actions against the implementation plan.
• Maintain milestone status, open questions, decisions, and client communications so implementation specialists can understand current progress without repeating outreach.
• Arrange milestone meetings and reminder messages using a scheduling and calendar system such as Calendly, while noting confirmed attendance and follow-up needs.
• Verify configured fields, user access roles, and workflow steps against approved requirements before presenting work for internal review.
• Follow up on missing information or stalled tasks, and escalates blockers, conflicting requirements, or technical concerns to the implementation team lead or appropriate specialist.
• Support transition activities by confirming outstanding tasks, sharing final status updates, and directing unresolved questions to the correct internal contact.
• Quality is judged by accuracy, turnaround, complete notes, organized task status, and consistent follow-up on open implementation items.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience preferred in software implementation, operational coordination, client setup, or service delivery.
• Familiarity with implementation stages, task dependencies, milestones, and the purpose of clear handoffs.
• Ability to review requirements carefully and identify missing details before work begins.
• Comfort using a project management system such as Jira and a scheduling and calendar system such as Calendly.
• Ability to explain setup steps clearly in written updates, meeting notes, and routine conversations.
• Sound judgment when prioritizing incoming requests and recognizing when an issue needs lead or specialist review.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from Michigan, United States.
• Structured onboarding and training on Jira and Calendly.
• Regular check-ins with the implementation team lead.
• Skill building in implementation planning, configuration review, milestone tracking, and client guidance.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.