Implementation Analyst: WMS & Training Liaison

GXO Logistics, Inc; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc is seeking an Analyst, Implementation to serve as the liaison between Operations and IT, ensuring clear communication and alignment on software needs. The role involves defining requirements, coordinating with IT, and training users while supporting a fast-paced logistics environment.

The position focuses on implementation in distribution/warehousing settings, leveraging WMS systems and related applications. A bachelor’s degree and at least 1 year of experience are preferred.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 1 year of experience in logistics system implementation.
• Distribution/warehousing experience.
• Knowledge of automated software systems and implementation.
• Knowledge of Warehouse Management Systems (WMS), order management applications and database systems.

Responsibilities

• Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives.
• Coordinate the collection, documentation and communication of business requirements and best practices to the IT team.
• Conduct training for software maintenance, startups and upgrades.
• Create training documents and resources for system users.
• Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed.
• Proactively communicate with customers, employees and the management team to ensure necessary requirements are met.

Skills

Logistics experience

Automation software

WMS familiarity

Order management

Database systems

SAP (nice to have)

Education

Bachelor’s degree or equivalent

Job description

GXO Logistics, Inc is seeking an Analyst, Implementation to serve as the liaison between Operations and IT, ensuring clear communication and alignment on software needs. The role involves defining requirements, coordinating with IT, and training users while supporting a fast-paced logistics environment.

The position focuses on implementation in distribution/warehousing settings, leveraging WMS systems and related applications. A bachelor’s degree and at least 1 year of experience are preferred.