Implementation Analyst: Bridge Operations & IT

GXO Logistics, Inc.

United States

On-site

USD 65,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k)

Disability insurance

Job summary

GXO Logistics, Inc. is seeking an Analyst, Implementation to act as the liaison between Operations and IT, defining business requirements, coordinating documentation and training, and supporting system startups and upgrades.

The role demands a bachelor’s degree and hands-on experience with logistics systems and WMS. Candidates should have distribution/warehousing experience and knowledge of order management and database systems, with SAP experience a plus.

Qualifications

Bachelor’s degree in a related field.
1 year of logistics system implementation experience.
Distribution/warehousing experience.
Knowledge of automated software systems and implementation.
Knowledge of Warehouse Management Systems (WMS), order management applications and databases.

Responsibilities

Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives.
Coordinate the collection, documentation and communication of business requirements and best practices to the IT team.
Conduct training for software maintenance, startups and upgrades.
Create training documents and resources for system users.
Work with IT to develop testing scenarios, conduct system tests, identify discrepancies and troubleshoot solutions.
Proactively communicate with customers, employees and management to ensure requirements are met.