Patient Navigator

Unio Health Partners; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Unio Health Partners is seeking a Patient Navigator to organize and implement care programs across its network. This remote position requires coordinating patient care, ensuring patients understand their conditions, and advocating for their needs effectively. Ideal candidates will have a clinical background and experience in patient navigation or case management, with strong database management skills.

Benefits

Competitive Salary and Health Benefits

Generous time off

Paid Holidays

401(k)

Company Discounts

Collaborative work environment

Employee Recognition

Qualifications

• Clinical experience preferred, particularly in oncology or case management.
• Customer Service or Call Center experience preferred.
• Experience with EMR systems is a plus.

Responsibilities

• Coordinates patient care and provides support for Chronic Care Management programs.
• Acts as a liaison between patients, physicians, and staff.
• Documents care plans and manages patient calls.

Skills

Clinical experience

Customer Service

Computer literacy

Patient confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Electronic medical records

Job description

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This range is provided by Unio Health Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Patient Navigator

Company Description

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 182 providers consisting of 119 physicians and 63 advanced practice providers operating out of 54 locations across Southern, Central, and Northern California.

Position Summary

The Patient Navigator organizes, supports, and implements various Unio Health Partners (UHP) programs under the direction of the Team Lead and Program Director. This role helps to coordinate patient care and ensures that the patient understands and is knowledgeable about their specific condition(s). The Patient Navigator provides and documents non-face-to-face care coordination, mostly over the phone. Communication with physicians, staff, and patients is paramount in this position to ensure that patient care needs are met effectively and efficiently.

If you've had experience with direct patient care, we highly encourage you to apply!

This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, IA, NV, OR, TX, VA, WI

What You Will Be Doing

• Enrolls and provides ongoing care coordination and patient navigation for patients in the Chronic Care Management (CCM) program over the phone and other non-face to face modalities.
• Functions as a liaison between patients, physicians, staff, and outside medical offices to improve communication and patient care.
• Coordinates patient specific needs that arise including, but not exclusive to, access to funding programs, psychosocial support, transportation or legal assistance, and clinical trial participation.
• Coordinates cancer and medical care for patients, including patient education, program enrollment, appointment management, coordination of on-going diagnostics, medication adherence and adverse effect monitoring, and provider communication.
• Places and receives high volumes of patient calls daily, while remaining organized and diligent with any identified follow up tasks.
• Documents CCM care plans in the CCM Software and EMR, coordinates relevant follow up and communicates with providers and supervisors as needed. Care plans should be worked on daily and daily/weekly goals will be provided. These goals will be communicated by team leadership and may fluctuate based on program volume and patient needs.
• Assists in reviewing medical records to identify patients that are appropriate for treatments.
• Assists in verifying insurance benefits and completing prior authorizations/appeals.
• Actively advocates for patients to improve their healthcare experience and treatment outcomes.
• Participates in community outreach and health fairs as needed.
  
  
  

What You Will Bring To The Team

• Clinical experience is strongly preferred, particularly in oncology, case management, patient navigation, nurse educator and/or medical/urology/gastroenterology terminology
• Customer Service or Call Center experience is preferred
• Computer literate including Microsoft Word, Microsoft Excel, and electronic medical records
• Ability to be discrete and maintain patient confidentiality
• Previous experience working in EMR systems preferred
• High school diploma or equivalent
  
  
  

What We Can Offer You

• Competitive Salary and Health Benefits (Medical, Dental, Vision)
• Generous time off (start accruing on your first day - no waiting period)
• Paid Holidays
• 401(k)
• Company Discounts
• Collaborative work environment - we want our employees to have a say in how we run our office
• Employee Recognition
  
  
  

Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Medical Practices

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