Behavioral Health Care Navigator

Bamboo Health; United States; Remote; USD 54,000 - 71,000; Full time

Job summary

Bamboo Health is seeking a Behavioral Health Care Manager to enhance access to care for people with mental health needs. This role integrates behavioral health into physical health care during critical transitions, utilizing a compassionate and engaging approach. Candidates should possess the necessary licenses and ideally have experience in care coordination, with a strong commitment to serving underserved communities.

Benefits

Health, dental, and vision benefits

Competitive compensation including equity

Autonomy to build innovative healthcare solutions

Qualifications

• 3+ years of experience working for a health plan or at-risk provider.
• 2+ years of experience in care coordination or case management.
• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs.

Responsibilities

• Support individuals with mental health conditions and substance use disorders.
• Engage, assess, and build trust with individuals during care transitions.
• Navigate individuals to appropriate behavioral health and primary care.

Skills

Interpersonal communication

Active listening

Customer service

Empathy

Education

Registered Nurse license or Clinical Social Work license

Tools

CRM databases

Omnichannel technology

Job description

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Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary

Bamboo Health is building a team of compassionate clinicians who are committed to improving care access to those in most need. We are seeking a highly motivated Behavioral Health Licensed Care Manager to help our team change the way people access behavioral health care. This is a contract to hire position. You will play a critical role in integrating behavioral health into physical health during care transitions by engaging, assessing and building trust with individuals with moderate to severe mental health and substance use disorder conditions, and navigating them to the necessary behavioral health, primary care and social services. You will work within the context of a team-based model, driving towards outcomes that are important to the individual as well as our provider and payer customers.

What You’ll Do

• Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services
• Identify, outreach and engage individuals using an omnichannel virtual approach (phone, text and email)
• Identify the individual’s care goals
• Screen for unmet behavioral health, social service and physical health conditions and needs
• Identify and address barriers to definitive behavioral health care
• Identify the appropriate level of evidence-based care for the individual, as applicable
• Navigate the individual to appropriate care, including behavioral health and/or primary care, as applicable, including scheduling
• Support the individual in getting care with pre-appointment checkins
• Perform post-care follow-up
• Collaborate on care issues with the broader clinical team by participating in case reviews
• Use relationship-based strategies to engage individuals, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible individuals and enroll them in the program
• Provide clinical supervision as appropriate for other members of the care team
• Identify and develop workflow needs and work with leadership as needed to develop policies to efficiently and effectively operate the navigator team
• Meet key engagement metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
• Effectively manage the end-to-end navigation funnel, ensuring individual’s access to definitive assessment and/or treatment
• Provide consistent updates on funnel stages including delays and blockers
• Proficiency in all additional internal/external technology tools utilized for the position
  
  

What You Need

Necessary qualifications

• Have Registered Nurse license in the state of Massachusetts or Clinical Social Work license
• Access to a quiet, HIPAA compliant and internet connected space to perform clinical duties
• 3+ years of experience working for a health plan or at-risk provider
• 2+ years of experience in care coordination or case management
• 2+ years of contact center experience including patient outreach and engagement, or similar background initiating patient relationships built on trust
• 2+ years of experience working in a metric/quota-driven environment and/or with high-volume targets
• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, mental health conditions or substance use disorders
• Strong interpersonal communication skills, written communication skills, and excellent active listening skills
• The ability to perceive and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• Strong technical skills and comfort with CRM databases, omnichannel technology (email, text and video conferencing) and learning how to use new technology, including Bamboo Health’s products.
• Strongly empathetic with a keen desire to reduce barriers to behavioral health and social services for the underserved
• A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions
  
  

Preferred Qualifications

• Accountable to fulfilling individuals’ care needs
• Experience working in a contact center environment
• Excellent oral and written communication skills
• Enjoys problem solving and willing to iterate on and inform the development of new clinical workflows
• Someone who can thrive in a dynamic, fast-paced, and ever-changing startup environment, demonstrating the ability to navigate ambiguity and embrace challenges with resilience and flexibility
  
  

What You Get

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation, including equity, with health, dental, vision and other benefits.
  
  

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bamboo Health GDPR/RODO

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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