Implementation Analyst II

FIS; Chicago (IL); On-site; USD 72,000 - 122,000; Full time

Job summary

FIS is seeking an Implementation Analyst II to lead 5-6 bank customer implementations end-to-end on our A3 SaaS platform. You will guide configuration, API mapping, and issue resolution while coordinating with internal teams to ensure on-time launches and quality outcomes.

Ideal candidates have 2+ years in professional services, strong project management, and hands-on API experience. This role focuses on customer success in a fast-paced banking tech environment.

Qualifications

• 2+ years in professional services, implementation, or technical consulting in finance/fintech or SaaS.
• Demonstrated ability to manage multiple concurrent projects with deadlines.
• Hands-on experience reading API docs, configuring integrations, and troubleshooting.
• Strong organizational skills to track plans, milestones and risks.
• Confident in client-facing communications and setting expectations.
• Analytical problem-solving for technical and process issues.
• Ability to adapt in a fast-paced, high-volume environment.
• Knowledge of banking operations or origination processes is a plus.
• Proven collaboration across internal teams and with external stakeholders.

Responsibilities

• Lead 5-6 client implementations end-to-end, managing timelines and risks.
• Guide customers through platform configuration decisions and best practices.
• Map API configurations for core banking integrations and troubleshoot calls.
• Develop and maintain detailed project plans with milestones.
• Coordinate with engineering, product and partners to unblock dependencies.
• Conduct training sessions to enable customers on the A3 platform.
• Identify and resolve issues to maintain momentum and satisfaction.
• Documentation and clean handoffs at project close.

Skills

Project management

APIs

Client communication

Multi-tasking

Problem-solving

Financial services knowledge

Collaboration

Tools

API configuration testing

Job description

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Job Description

About the role

As an Implementation Analyst II, you'll guide small and regional/community bank (RCB) customers through successful launches on our A3 SaaS banking origination platform. You will serve as the primary project lead for 5-6 concurrent client implementations, managing every detail from kickoff through go-live while ensuring a seamless, high-quality customer experience.

Your days will be fast-paced and varied, conducting customer calls to guide through configuration options, mapping API configurations, troubleshooting integration issues, coordinating with internal teams to unblock dependencies, and keeping your project plans on track. You'll need to be highly organized, comfortable juggling multiple priorities simultaneously, and confident engaging with banking clients as a trusted consultant and advisor.

You'll combine project management discipline with technical acumen, understanding how our platform integrates with banking core systems, configuring API connections, and performing technical analysis to ensure each customer's environment is set up correctly. This role is ideal for someone who thrives in a fast-paced environment and enjoys the satisfaction of taking a customer from signed deal to live on the platform.

What you will be doing:

• Client Project Leadership: Lead 5-6 concurrent client implementation projects end-to-end, managing timelines, deliverables, and risks while ensuring each customer launches on time and with quality.
• Customer Consultation & Guidance: Serve as the primary point of contact for assigned clients, conducting discovery sessions, guiding customers through platform configuration decisions, and consulting on best practices for their account origination setup.
• Technical Configuration & Analysis: Map API configurations for banking core integrations, troubleshoot API calls, and perform technical analysis tasks to ensure each client's environment is properly connected and functioning.
• Project Plan Management: Develop and maintain detailed project plans for each implementation, tracking milestones, dependencies, and action items with precision to keep all projects moving forward simultaneously.
• Cross-Team Coordination: Coordinate with internal engineering, product, and partner teams to facilitate smooth integrations, elevate blockers, and ensure dependencies are resolved within project timelines.
• Customer Training & Enablement: Conduct training sessions to guide customers through configuring and using our A3 platform, sharing best practices to ensure a seamless launch experience.
• Issue Resolution: Proactively identify and resolve issues that arise during implementation, serving as the customer's advocate internally to maintain high levels of satisfaction and project momentum.
• Documentation & Handoff: Maintain thorough project documentation and ensure clean handoffs at project close, following team standards for consistency across all implementations.

Required Qualifications:

• Experience: 2+ years in a professional services, implementation, or technical consulting role, ideally within financial technology, SaaS, or banking.
• Project Management Skills: Proven ability to manage multiple concurrent projects with competing deadlines, maintaining organization and attention to detail across a full portfolio.
• Technical Aptitude: Hands-on experience with APIs, configuration mapping, and troubleshooting technical integrations. Comfortable reading API documentation, analyzing call responses, and diagnosing issues.
• Multi-Tasking & Organization: Exceptional ability to juggle 5-6 active projects simultaneously without dropping details, maintaining clear project plans and proactive communication across all engagements.
• Customer-Facing Communication: Confident and professional in client interactions, able to explain technical concepts clearly, set expectations, and build trust as a consultant and advisor.
• Problem-Solving: Strong analytical skills with the ability to quickly diagnose issues, whether technical, process-related, or customer-facing, and drive them to resolution.
• Fast-Paced Adaptability: Comfortable working in a dynamic, high-volume environment with shifting priorities and tight timelines. Thrives under pressure and maintains quality even when moving quickly.
• Financial Services Knowledge: Understanding of banking operations, deposit account origination, credit card origination, or similar financial products is a plus.
• Collaboration: Proven aptitude for working seamlessly with both internal technical teams and external customer stakeholders to reach shared goals.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $72,030.00 - $122,450.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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