Implementation Analyst 1787

MeridianLink, Inc.; United States; Remote; USD 77,000 - 100,000; Full time

Job summary

A leading company is seeking an Implementation Analyst responsible for managing client deployments and providing top-notch service. The role involves educating clients on software capabilities, managing project timelines, and facilitating communications between various departments. Ideal candidates will have a bachelor's degree and 2-4 years of relevant experience, along with strong proficiency in Microsoft systems. Join us and be part of a culture that values work-life balance and development!

Benefits

Potential For Equity-Based Awards

Insurance coverage (medical, dental, vision, life, and disability)

Flexible paid time off

Paid holidays

401(k) plan with company match

Qualifications

• 2-4 years relevant experience required.
• Moderate skill set required in subject area.
• Ability to work independently with some supervision.

Responsibilities

• Lead client deployments and manage expectations.
• Handle onboarding activities and third-party integrations.
• Manage stakeholder communications throughout deployment.

Skills

Client Service

Project Management

Issue Resolution

Communication

Microsoft Systems

Teamwork

Education

Bachelor's degree

Job description

Position Summary:

As an Implementation Analyst, you'll be responsible for delivering top-notch implementation and ongoing managed services, training, and other professional offerings to both new and existing customers. You'll lead the full life cycle of client deployments for our software, managing expectations, meeting timelines, and acting as a key liaison between clients and various company departments. Your role will also involve educating clients on software capabilities and communicating enhancement ideas to our Product team.

Expected Duties:

Software Expertise:Have a thorough understanding of MeridianLink’s licensed software to educate clients and provide best practice recommendations.

Innovation and Leadership:Develop and implement initiatives that support client goals and objectives.

Client Onboarding:Handle client onboarding activities, including core connectivity and third-party integrations, while facilitating interactions between clients and other departments.

Stakeholder Communication:Manage internal and external stakeholder communications and expectations throughout the deployment cycle, focusing on driving project resources toward completion and providing proactive and responsive client service.

Project Management:Adhere to project schedules, ensure all resources meet timelines, and organize tasks to maximize productivity and utilization.

Issue Resolution:Proactively identify issues and facilitate sensible resolutions before they escalate.

Qualifications: Knowledge, Skills, and Abilities

Career Development:A career-development professional within the subject area.

Moderate Skill Set:Requires a moderate skill set and proficiency in the subject area.

Independent Judgment:Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment.

Education and Experience:Bachelor’s degree and 2-4 years of relevant experience.

Technical Proficiency:Strong proficiency in working with Microsoft Systems.

Teamwork and Flexibility:Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities simultaneously.

This position is ideal for a proactive individual eager to advance their career in implementation services. If you're passionate about client success and innovative solutions, we’d love to hear from you!

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

Salary range of $77,000 - $100,000. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law.

Meridianlink offers:

Potential For Equity-Based Awards

Insurance coverage (medical, dental, vision, life, and disability)

Flexible paid time off

Paid holidays

401(k) plan with company match

Remote work

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.

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