Impactful Member & Provider Support Specialist

Molina Healthcare; Las Cruces (NM); On-site; USD 21,000 - 33,000; Full time

Job summary

Molina Healthcare in Las Cruces, NM is seeking a Level I service center associate to deliver customer service excellence to Molina members and providers across multiple channels such as phone, chat and email. You will resolve issues, document inquiries, and support Medicaid, Medicare, and Marketplace lines.

The role emphasizes empathy, accurate data handling, and meeting performance goals for quality, attendance, and adherence, with occasional overtime or weekend shifts.

Qualifications

• Up to 1 year of customer service in a fast-paced environment.
• Customer service, data processing, and ability to multitask.
• Maintain confidentiality and comply with HIPAA.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and applicable software.

Responsibilities

• Provide Level I support to Molina members/providers via phone, chat, or email.
• Document relevant details of inquiries accurately.
• Meet performance goals for call quality, attendance and adherence.
• Collaborate with internal/external stakeholders.
• Address provider inquiries about eligibility, benefits, portal, and claims status.
• Work scheduled shifts, including overtime/weekends as needed.

Skills

Customer service

Data processing

Attention to detail

Time management

HIPAA compliance

Verbal and written communication

Tools

Microsoft Office

Genesys

Salesforce

Pega

QNXT

Job description

Molina Healthcare in Las Cruces, NM is seeking a Level I service center associate to deliver customer service excellence to Molina members and providers across multiple channels such as phone, chat and email. You will resolve issues, document inquiries, and support Medicaid, Medicare, and Marketplace lines.

The role emphasizes empathy, accurate data handling, and meeting performance goals for quality, attendance, and adherence, with occasional overtime or weekend shifts.