Healthcare Member Support Specialist

Molina Healthcare; Columbus (MS); On-site; USD 21,000 - 33,000; Full time

Job summary

Molina Healthcare is seeking a level I customer service professional to support Molina members and providers across multiple states. You will resolve issues, provide information, and uphold Molina values while delivering empathetic service through phone, chat, and email channels.

The role requires strong communication, data processing, attention to detail, and HIPAA compliance. You will handle documentation, scheduling, and collaboration with internal stakeholders across Medicaid, Medicare and

Qualifications

• Up to 1 year of customer service or call center experience in a fast-paced environment, or equivalent education/experience.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and comply with HIPAA.

Responsibilities

• Provides service support to Molina members and providers via phone, chat, and email across multiple states/products.
• Conducts surveys related to health assessments and member/provider satisfaction.
• Documents pertinent details related to inquiries accurately.
• Works scheduled shifts with adherence to breaks and overtime as needed.
• Builds rapport with customers and responds empathetically to inquiries and concerns.
• Meets or exceeds individual performance goals for call quality and attendance.
• Collaborates with internal/external stakeholders to resolve issues and support provider needs.

Skills

Customer service

Communication

Attention to detail

HIPAA compliance

Data processing

Tools

Microsoft Office

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Job description

Molina Healthcare is seeking a level I customer service professional to support Molina members and providers across multiple states. You will resolve issues, provide information, and uphold Molina values while delivering empathetic service through phone, chat, and email channels.

The role requires strong communication, data processing, attention to detail, and HIPAA compliance. You will handle documentation, scheduling, and collaboration with internal stakeholders across Medicaid, Medicare and