Member & Provider Support Center Specialist

Molina Healthcare; Albuquerque (NM); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

EOE

Job summary

Molina Healthcare in Albuquerque, NM seeks a level I support center representative to deliver customer service excellence to Molina members and providers. You will resolve issues, share information about benefits, and contribute to an improved member and provider experience.

This role handles calls, chat, and email across multiple states, documents inquiries accurately, and collaborates with internal teams to meet performance goals while honoring HIPAA and Molina values.

Qualifications

• 1 year or less in fast-paced customer service environment.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and basic software programs.

Responsibilities

• Provide level I support to Molina members and providers via phone, chat, and email.
• Document inquiries accurately and follow up on issues.
• Meet performance goals for call quality and attendance.
• Collaborate with internal/external stakeholders and maintain confidentiality.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Job description

Molina Healthcare in Albuquerque, NM seeks a level I support center representative to deliver customer service excellence to Molina members and providers. You will resolve issues, share information about benefits, and contribute to an improved member and provider experience.

This role handles calls, chat, and email across multiple states, documents inquiries accurately, and collaborates with internal teams to meet performance goals while honoring HIPAA and Molina values.