Impactful Loss Mitigation Specialist for Homeowners

HeartCentrix Solutions; Coppell (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

HeartCentrix Solutions in Coppell, TX is seeking a Loss Mitigation Specialist to support homeowners with mortgage-related questions and guide them through the loss mitigation process in a fast-paced call center.

You will review documents, ensure accuracy, communicate required items, and collaborate with internal teams to resolve issues while delivering a professional, empathetic customer experience and adhering to company policies.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of mortgage loan processing, mortgage servicing, loss mitigation, or related experience preferred.
• Strong communication and customer service skills.
• Ability to remain professional and empathetic during difficult or sensitive conversations.
• Excellent organization and attention to detail.
• Strong problem-solving and analytical skills.
• Comfortable reviewing financial and mortgage-related documentation.
• Comfortable working in a phone-based, fast-paced environment.
• Proficiency with Microsoft Office and Windows-based applications.
• Ability to work independently and manage multiple priorities.
• Strong work ethic, reliability, and a positive attitude.

Responsibilities

• Handle inbound and outbound calls with homeowners.
• Assist homeowners with questions related to mortgage assistance and loss mitigation.
• Review customer information and documentation to ensure required items are complete and accurate.
• Review documents related to income, property value, insurance, HOA, and other financial or property information.
• Identify missing information or discrepancies and work directly with homeowners to resolve them.
• Review loan modification documents and explain next steps when questions arise.
• Coordinate with internal teams to help resolve documentation issues within required timelines.
• Maintain clear and accurate account notes and records.
• Manage multiple customer accounts while meeting deadlines and performance expectations.
• Deliver a positive and professional customer experience during every interaction.
• Maintain compliance with company policies and industry regulations.

Skills

Mortgage knowledge

Customer service

Communication

Organization

Problem solving

Attention to detail

Microsoft Office

Windows-based apps

Education

High School Diploma

Tools

Microsoft Office

Windows

Job description

HeartCentrix Solutions in Coppell, TX is seeking a Loss Mitigation Specialist to support homeowners with mortgage-related questions and guide them through the loss mitigation process in a fast-paced call center.

You will review documents, ensure accuracy, communicate required items, and collaborate with internal teams to resolve issues while delivering a professional, empathetic customer experience and adhering to company policies.