Frontline Loss Mitigation & Claims Specialist

RoundPoint Mortgage Servicing LLC; Coppell (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC in Coppell, TX is seeking a Customer Service Specialist 3 to act as a frontline advocate for customers, especially those 60+ delinquent, guiding them through loss mitigation and insurance claims with urgency, empathy, and precision.

You’ll build strong, outcome‑oriented relationships across teams, manage all aspects of the resolution journey, and ensure a compliant, customer‑centric experience in every interaction.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Strong communication, both verbal and written, with active listening and clarity.
• Analytical skills and mathematical calculations; adaptable to fast-changing environments.

Responsibilities

• Diagnose and resolve delinquency root causes and plan resolutions.
• Lead with empathy in conversations while understanding financial situations.
• Loss mitigation: identify and guide through loss mitigation processes.
• Own the journey: manage documentation, collections, payments, and insurance claim milestones.
• Deliver an exceptional customer experience—professional, personalized, and results-driven.
• Collaborate across teams to support growth, support, and service excellence.
• Maintain accurate, timely account records and communicate clearly in high-stakes situations.
• Operate within regulatory and internal guidelines with integrity.

Skills

Tech-savvy

Communication skills

Analytical

Adaptability

Reliability

Confidentiality

Customer mindset

Team orientation

Education

High School Diploma or GED

Tools

MSP platforms

Collections systems

Job description

RoundPoint Mortgage Servicing LLC in Coppell, TX is seeking a Customer Service Specialist 3 to act as a frontline advocate for customers, especially those 60+ delinquent, guiding them through loss mitigation and insurance claims with urgency, empathy, and precision.

You’ll build strong, outcome‑oriented relationships across teams, manage all aspects of the resolution journey, and ensure a compliant, customer‑centric experience in every interaction.