Impactful Life Sciences Sequencing Operations Associate

Tempus AI

Chicago (IL)

On-site

USD 60,000 - 75,000

Full time

14 days+

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Job summary

Tempus AI is seeking a detail-oriented coordinator to support the Life Sciences Sequencing Operations team. You will manage biotech and pharma customer activities, collect project metrics, and prepare client-facing materials for meetings and touchpoints.

You will coordinate with laboratory, report generation, order processing, finance, and customer success teams to ensure samples move efficiently through the lab, flag at-risk samples, and address bottlenecks to meet timelines and budgets.

Qualifications

Self-starter with proactive communication, highly organized and detail-oriented.
Interest in client management and external stakeholder work long-term.
Creative/analytical mindset to problem solve and ask questions on workflows.
Collaborative attitude and ability to build strong relationships in a team.

Responsibilities

Manage biotech and pharma customer account activities and collect key project metrics.
Coordinate across internal teams to move samples through the lab and meet timelines and budgets.
Review LIMS entries to resolve issues and escalate where needed.
Serve as primary contact for clinical sites on lab manuals, shipping logistics, and questions.
Submit and resolve systems issues (SFDC tickets, LIMS tickets) and follow up.
Support day-to-day sample tracking and maintain project documentation.
Prepare lab-associated documents for studies (lab manuals, etc.).
Collaborate with CSM and LDM for sample reconciliation and missing baselines.
Create and maintain Salesforce opportunities and sponsor/site accounts.
Contribute to internal initiatives to improve products, resources, and SOPs.