Impactful L&D Coordinator — Training & Programs

Good Shepherd Services; New York (NY); On-site; USD 57,000 - 62,000; Full time

Job summary

Good Shepherd Services in New York, NY invites applications for a Learning and Development Coordinator (Support and General Workshops). This role reports to the Director of Learning Development and is based at 305 7th Avenue, NY 10001.

The salary range is $57,000–$62,000, with opportunities to contribute to staff development and program quality. You will coordinate training initiatives, support curriculum development, manage learning events, and help ensure compliance with grant-mandated

Qualifications

• Minimum two years of administrative and operations coordination experience.
• Strong judgment handling sensitive/urgent situations.
• Highly organized and able to work under pressure and meet deadlines.
• Experience in learning and development, social services strongly preferred.
• Ability to use public transportation for travel to program locations throughout New York City.
• Must be able to work independently, manage multiple tasks in a fast-paced environment.
• Must have strong customer service and relationship-building skills.

Responsibilities

• Promote the organizational shift from a culture of training to a learning and development culture with learning objectives supporting a mission-aligned lens.
• Collaborate with the Director of Learning & Development and internal and external facilitators to develop and assess content for curriculum and communication plans for its roll out to staff
• Collaborate with the Director of Learning & Development to develop a mechanism of assessing on-going needs and revising the curriculum as needed
• Utilize web-based systems to facilitate online learning, if needed
• Identify and prioritize customized eLearning offerings and sources
• Assist with continuing education unit and learning credits, if needed
• Assist with the L&D team overview during new hire orientation onboarding
• Familiar with adult learning, group dynamics, participatory facilitation skills or a desire to learn facilitator methodology a plus
• Maintain strong relationships with vendors, internal and external facilitators and consultants
• Collaborate and provide insight for development and execution of departmental long- and short-term goals and the agency’s strategic plan
• Assist with the promotion and development of external trainings and revenue-based learning, if needed
• Collaborate with the Learning & Development Coordinator(s) and Director in reviewing the content and creation of quarterly catalogs and ensure catalogs are aligned with the department goals, division’s mission aligned lens and the overall agency strategic plan
• Help project manage development of customized eLearnings, including collaboration with subject matter experts and the Learning Management System Coordinator.
• Help coordinate learning and development requests outside of regular catalog planning, including special events, support workshops, community workshops, training forums, JGTL Institute, etc., when needed
• Provide workshop room set-up and breakdown, attendance monitoring, and coverage as needed
• Help ensure mandatory enrollment and training compliance
• Perform other duties as assigned

Skills

Customer service

Administrative skills

Clerical skills

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

DEI awareness

Team collaboration

Attention to detail

Tools

Cornerstone LMS

MS Office Suite

Job description

Good Shepherd Services in New York, NY invites applications for a Learning and Development Coordinator (Support and General Workshops). This role reports to the Director of Learning Development and is based at 305 7th Avenue, NY 10001.

The salary range is $57,000–$62,000, with opportunities to contribute to staff development and program quality. You will coordinate training initiatives, support curriculum development, manage learning events, and help ensure compliance with grant-mandated