Impactful IDD Case Manager & Service Coordinator

Texas Panhandle Centers; Amarillo (TX); Hybrid; USD 41,000 - 46,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Low-cost healthcare

Retirement plan match

Generous PTO & holidays

Life & disability insurance

Job summary

Texas Panhandle Centers is seeking an IDD Service Coordinator to deliver trauma-informed care, skills training, and recovery planning across Amarillo and surrounding areas. The role emphasizes supporting adults with IDD in community and home settings and coordinating with a multidisciplinary team.

The position requires a Bachelor's degree, strong communication, and the ability to manage caseloads while meeting deadlines. Travel is required within the top 21 counties of the Texas Panhandle.

Qualifications

• Bachelor's degree from an accredited university.
• Excellent time management, writing, and verbal skills.
• Independently manage own caseloads and meet deadlines.
• Valid Texas Driver’s License with an insurable driving record.
• Must be 18 years of age and able to use 2FA per policy.

Responsibilities

• Maintain ethical, professional communications using trauma-informed care language.
• Travel within the Texas Panhandle to serve adults with IDD.
• Meet clients monthly to monitor services and plan supports.
• Advocate for individuals to ensure safety, happiness, and wellbeing.
• Develop and review Person Directed Plans with the team annually.
• Link clients to community resources for independent living.
• Complete timely documentation per deadlines and policy.

Skills

Time management

Verbal communication

Written communication

Caseload management

Education

Bachelor's degree

Tools

Microsoft Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager - IDD Service Coordinator (1149)

Full Time Amarillo, TX, US

30+ days ago Requisition ID: 1462

Salary Range: $40,809.60 To $46,009.60 Annually

Job Title: Case Manager - IDD Service Coordinator (1149)

Location: Amarillo, TX (also serving the surrounding area)

Salary:$40,809.60 – $46,009.60 / year (based on experience level I, II, or III)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking an IDD Service Coordinator (1149) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Travel within the top 21 counties of the Texas Panhandle to provide services for individuals with intellectual and developmental disabilities (IDD).
• Meet with IDD individuals on assigned caseload at least monthly to monitor services requested that may include day habilitation, training in the home to increase independence, transportation, respite, nursing, dental, and group home/host home.
• Demonstrate compassion for individuals with IDD and advocate on their behalf when necessary to ensure overall safety, happiness, and well-being.
• Participate in team meetings to develop Person Directed Plan (PDP) annually.
• Link individuals with resources in the community to help them live in the community as independently as possible.
• Complete documentation in a timely manner according to program deadlines and company policies to comply with state regulations.
• Utilize time management skills to manage caseloads independently.
• Flex time as necessary and allowed by the supervisor to manage schedule independently.
• Make lives better for individuals with IDD in both their homes and in the community.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• Bachelor’s degree from an accredited university.
• Excellent computer skills including Microsoft Word and Outlook.
• Excellent time management, writing, and verbal skills.
• Independently manage own caseloads.
• Organize documents for assigned caseload and meet deadlines.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Experience Level Tiering:

• Case Manager I ($40,809.60/yr): Entry Level – No experience required.
• Case Manager II ($43,305.60/yr): Minimum 1 year of case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.
• Experience working with IDD individuals.
• Experience with SmartCare EHR.

Texas Panhandle Centers is an Equal Opportunity Employer.