Impactful Emergency Communications Dispatcher (24/7)

County Emergency Communications; Bethel (Berks County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Bethel, PA is seeking a dedicated dispatcher to handle emergency and nonemergency calls from the public safety service area. You will verify locations, callback numbers, and incident details while prioritizing calls per agency procedures.

Responsibilities include entering data into CAD systems, coordinating with responders, monitoring radio traffic, and providing caller instructions within training limits.

Qualifications

• High school diploma or GED required; some agencies accept entry-level.
• Must pass required testing scores, training, and background checks.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High School diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Bethel, PA is seeking a dedicated dispatcher to handle emergency and nonemergency calls from the public safety service area. You will verify locations, callback numbers, and incident details while prioritizing calls per agency procedures.

Responsibilities include entering data into CAD systems, coordinating with responders, monitoring radio traffic, and providing caller instructions within training limits.